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Embassy Suites by Hilton Detroit Livonia Novi
- Hotels
- Livonia, MI
About this business
Location details
19525 Victor Pkwy, Livonia, MI 48152, Livonia, MI, 48152, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great customer service from Darrell.
TERRIBLE EXPERIENCE- DON’T STAY HERE! The pool was closed and we didn’t find out until after we checked in. The room was a mess and didn’t look clean. Will not be staying at the embassy suits again….very disappointed :(
Embassy Hilton Hotel has been lovely for us. With this being our first time staying, walking into the establishment feels like luxury. But can only give it three stars. For starting on a good note; the front desk worker (female) was friendly, bartender (female) was extremely friendly, can’t say much for the other staff since we have not seen them due to us wanting to not be disturb during our visit; but they did respect our Do Not Disturb sign. Free breakfast and free first complimentary drink at the bar was nice. And quiet ... read more
Extremely poor management of this hotel! Arrived at the hotel to find the pool closed for maintenance for the entire weekend. Apparently they didn't think of notifying guests in advance. Staff not trained to handle unruly guests. There was a drunken party next to our room until 2:30 am. Notified front desk repeatedly. Went down to front desk in-person. Only 1 person on staff and I came to find out later, they gave me a fake name. Finally at 2:00 am, hotel staff solution was to move their room after 4 hours of lost sleep. Ult... read more
I was able to check in via the app, which was great as a Gold member. However, the lady at the help desk when I arrived forgot to give me the tickets for the evening reception. I stepped out after dropping my items to the room and returned to ask for them, but there's a a long line of people and O had to wait on that long line for someone elses mistake. The sad thing was, the women that was working alone with all the heavy traffic coming in. The hotel was sold out, and she was alone at the front desk checking in.
Frequently asked questions about Embassy Suites by Hilton Detroit Livonia Novi
How is Embassy Suites by Hilton Detroit Livonia Novi rated?
Embassy Suites by Hilton Detroit Livonia Novi has a 2.8 star rating with 397 reviews.
When is Embassy Suites by Hilton Detroit Livonia Novi open?
Embassy Suites by Hilton Detroit Livonia Novi is open now. It will close tomorrow at 12:00 a.m.
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