Embassy Suites by Hilton Berkeley Heights

Kidd Kid 

on Google

2 days ago

I was over charged for my room. And no one seemed to care. I went to the desk to address the fact I was overcharged. And the assistant manager Shawniqua was rude and told me that she doesn’t care about this job and that she drives an 1 hour and 30 mins here to work everyday and she could quit if she wanted to. All because the customer she spoke with prior to me cursed at her. I was only asking why I was over charged. I didn’t ask for the backlash of another customer. Horrible customer service. 

j f 

on Google

2 days ago

Update .. I want to give a special shout‑out to Braicce Garcia from housekeeping. She has consistently provided five‑star service and truly deserves the recognition she hasn’t yet received. Her hard work and professionalism make a real difference for guests like me. Exceptional Stay – Above and Beyond Service! We first stayed at the Embassy Suites in Berkeley Heights, NJ a while back, and ever since, it’s been our go-to hotel whenever we come to Jersey—which is almost weekly. Why? Because of the outstanding service from the... read more

Melody Nelson 

on Google

2 days ago

They over charge me and my family members. We all booked the same rooms and the same amount of people per room yet we all paid different prices. Scam!!! Do not book events here. Do not book rooms here. You will be mislead and overcharged. Shawniqua was so unprofessional and rude. She threatened to commit fraud and run my credit card for $95 dollars even though I told her she was not authorized to do so. Her response to that was “well I have the card on file so I can technically do anyway if I want to.” I told her if she did ... read more

ariel c 

on Google

2 days ago

This was one of the worst experiences I've ever had at a hotel. There was a huge dispensary in the price that was emailed to me. And the price that was charged when I got there. When I spoke to the so called manager Shawndria. She proceeded to tell me that the reason I didn't understand the price difference is because and I quote "SHE TRAVELS" as if this is my first hotel visit not sure what that has to with the price difference but okay. I then asked her why I was charged a $150 incidents fee but my inlaws where not. She sa... read more

Ali Olin 

on Google

6 days ago

The storms and flooding of July 14th led me your hotel and restaurant despite passing the location daily on my commute home. The overnight and early AM front desk staff Tiffany and Sarah along w/ head Kitchen manager at 6:30 AM were exceptional. Hospitality at its finest, a community in despiration from a harrowing commute being offered shelter, food, soap, towels and kindness even though rooms were sold out. It makes me proud as a Hilton Honors member to frequent Hilton hotels knowing I will be greeted w/ genuine hospitalit... read more