Embarc at West Jordan

Sara P 

on BBB

2 years ago

Do not rent at ***************. Here is a little summary of the **** we have had to deal with since day one. I was a resident with the old management company for 6 years. When Avenue5 came in, they showed us their newly updated unit and we were ecstatic to move into a new/bigger unit when our lease ended. Upon move in day, we were told that the apartment was perfect and that we were going to be so excited. We walked in and the flooring was bubbling and the linoleum was cut in such a terrible way that you could see where it w... read more

Andreas 

on BBB

2 years ago

Wish I could leave "0" stars. Low rent move-in cost, $1800.- per month for a one bdr. After 2.5 years my rent climbed to $2800.- for the same apartment with 12 month leases. I was told parking and rent will be raised again. I decided to pay the penalty and move out. I was charged carpet cleaning and apartment cleaning cost that were not on the original lease agreement. I was not informed of these charges until 2 weeks after I have moved out. I have left the apartment spotless. I was charged 2 extra days even though I moved o... read more

Johnnie T 

on BBB

2 years ago

Hello, so this property is so nice to "look at", but not necessarily live at. When you move in everyone is so nice, however, the first issue you may have, to resolve it is not a simple task. It seems as though when you have an issue, "how dare you have one of those". then even when you stay and complete your lease and have your apartment professionally cleaned they still find a way to get more money out of you. Example, our lease was up November 5th, we were told around the 9th of our final move-out fees (lease, last 5 days,... read more

Andreas H 

on BBB

2 years ago

Wish I could leave "0" stars. Low rent move-in cost, $1800.- per month for a one bdr. After 2.5 years my rent climbed to $2800.- for the same apartment with 12 month leases. I was told parking and rent will be raised again. I decided to pay the penalty and move out. I was charged carpet cleaning and apartment cleaning cost that were not on the original lease agreement. I was not informed of these charges until 2 weeks after I have moved out. I have left the apartment spotless. I was charged 2 extra days even though I moved o... read more

jennifer t. 

on BBB

2 years ago

I just moved of my apartment. It was myself, my daughter, and a roommate. The apartment I moved into was one of the apartments that was not remodeled so it had basic lived in conditions (old oven, washer, dryer, etc). When I got the move in checklist it all seemed pretty ordinary compared to other places I rented and Ive always got back my full deposit from EVERY place Ive rented, and Im 52 so I rented quite a few places in my lifetime. So unfortunately I didnt take before pics. I moved out and they kept my entire deposit AN... read more

Arash T 

on BBB

2 years ago

This company systematically hold deposits for a longer time and avoid returning calls to frustrate customers. Further, they charge you extra and add unnecessary moving-out costs and do not allow you to dispute those charges. Their representative gave me a call, shouting at me that I can hire an attorney if I do not like the charges. They know, no one is going to hire an attorney for $250 and that is how they manage to get the money by using the fear of people from having their credit score going down. Their customer review s... read more

Bryan M. 

on BBB

2 years ago

The company allowed Identity Theft which destroyed my credit for 3 months. ******************** allowed a couple that used a fake ID, to rent a townhome under my name. They did not run the credit to verify them or I would have been notified by LifeLock. 8 months later, my credit dropped 164 points overnight for a collections agency trying to collect. IT is 3 months later and I still don't have my credit updated. I asked Horizon many times to help me out, but they refused to help and wouldn't admit nor help to make sure that ... read more

Latoya H 

on BBB

2 years ago

Messed up my credit living in these apartments saying i owe them money how when i got my deposit back because I left on a good note and now i can never for the past 2yrs get anyone one the phone or to return my call they **** baf 

dania m 

on BBB

2 years ago

RAMPANT THEFT, RACIST NEIGHBORS and NO HELP. AWFUL place to live, dishonest management they have changed SEVERAL office managers the last one was shady and a thief you never know who will be there, they have a person that is just contracted and doesn't know s*** there on the weekends that can't even get into the system or help with ANYTHING it's useless having him there they did not train him or give him access to do what he needs to help residents on weekends even though they say they are open. theft on the property is RAMP... read more