Element Plumbing LLC

Mary Gahagan 

on Google

2 weeks ago

We recently had our water heater start to leak. We got it from Element about 2 1/2 years ago. We called them to assess the situation. They came the next day. Unfortunately, it looked like we simply got a bad unit. They replaced it that day. Kyle and another technician quickly took good care of us! We DID have to pay for labor but felt it was a very fair fee. Thank you for your quick response! 

Larry Goodknight 

on Google

6 months ago

Element was hired to install gas to our generator. When we had our furnace inspected the inspector found 3 gas leaks where Element connected to our furnace line. We contacted them and they came out promptly and repaired the leaks. And then charged us nearly $500 to repair the leaks they caused. 

Quoc N 

on Google

8 months ago

Hired them to clean out sewer main. Showed up with camera to check on a blockage when we already knew there is a blockage. Try charging us a fee for camera service. Then had their tech come back to clean the following day. Water receded and drain for one week. Try to call and have them come back to clean out properly. They said they are too busy and recommended us to call roto rooter which was another big mistake. I would recommend not paying any of these companies until a month after service. Now we are on a third company P... read more

Emily 

on Google

a year ago

Element told me they could do a gas pressure test and send an affidavit to the city so I can get hot water turned back on. They came, milked me for extra work, charged me $450 then 3 days later still have not pulled the permit they charged me for or sent the affidavit to the city. When called on this, the woman who answered was very dismissive and lied that they sent it. I still do not have hot water from the flood on 7/11. I understand these companies are very busy, but this is not okay. If they make it right I will cancel ... read more

Helen Jacobs 

on Google

a year ago

So much for going with a small, locally,family-owned business 🙄 I set up an appt for work to be done the guy got here late and surprised me saying he would be leaving my job to go do another and come back to finish mine. I was not informed of this ahead of time I did not plan on having to be here all day because you decide to do another job in the middle of mine. Then I call the office twice and leave messages and no one returns my calls. What kind of business is this I thought it was with BBB maybe I was looking at too man... read more