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El Pollo Regio

4.6

About this business

Location details

2430 14th St, Ste 108, Plano, TX, 75074, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.64,074 reviews
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Tania Vergucci's profile image
Tania Vergucci 
7 years ago

Cada vez de mas jodido menos carne y más caro ya no dan cebolla ni chile asado te dan un chile en vinagre para una carne azada ?? Jajaj k asco. Nunca más volveré. 

Business response:

Tania, lamentamos escuchar esto y nos gustaría dar seguimiento a su experiencia. Por favor contáctenos a customerservice@polloregio.com o envíenos un mensaje directo para poder hacer las cosas bien. 

April Ortiz's profile image
April Ortiz 
8 years ago

They ran out of the grilled chicken, so I ordered a bake potato, they didn't have those either...waited 25 mins for 2 tostadas and a kids chicken strip, the totasda chips were stale...they don't have a drive through and the service is poor too...Save your time and money and go to Pollo Fiesta instead 

Business response:

April, we are very sorry to hear about the issues that you encountered at this restaurant location. Please feel free to contact us on our customer service site or through direct message and we will follow up with you the soonest possible. https://www.polloregio.com/contact-us/ 

Robinson Layd's profile image
Robinson Layd 
8 years ago

I eat here often and today my rice wasn't cooked all the way! The beans were nasty and the chicken 

Business response:

Lando, we are very sorry to hear about this and offer you an apology. Please feel free to contact us at customer service or direct message and we will follow up with you the soonest possible. Thank you! https://www.polloregio.com/contact-us/ 

Lando Yayee Robinson's profile image
Lando Yayee Robinson 
8 years ago

I eat here often and today my rice wasn't cooked all the way! The beans were nasty and the chicken 

Lando Yayee Robinson's profile image
Lando Yayee Robinson 
8 years ago

I eat here often and today my rice wasn't cooked all the way! The beans were nasty and the chicken 

Business response:

Lando, we are very sorry to hear about this and offer you an apology. Please feel free to contact us at customer service or direct message and we will follow up with you the soonest possible. Thank you! https://www.polloregio.com/contact-us/ 

Ana Palacios's profile image
Ana Palacios 
8 years ago

Business response:

Ana, thank you very much for your feedback! Hope to see you back again soon :) 

Miguel Antuna's profile image
Miguel Antuna 
8 years ago
Omar Balderas's profile image
Omar Balderas 
8 years ago

Todo esta con madre se los recomiendo y las tostadas tambien 

Business response:

Gracias por su buen comentario, Edgar!!!! 

Michele Chancey's profile image
Michele Chancey 
8 years ago

Love the chicken. They have this slaw that is spicy �. Loved it. 

Business response:

Thank you for your great feedback! 

Frequently asked questions about El Pollo Regio

How is El Pollo Regio rated?

El Pollo Regio has a 4.6 star rating with 4,074 reviews. 

When is El Pollo Regio open?

El Pollo Regio is closed now. It will open on Monday at 9:00 a.m. 

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