El Pollo Loco

rebeca arias 

on Google

2 weeks ago

This was my first time having a bad experience at the El Pollo Loco drive-thru in Upland. I usually come here 2–3 times a week because I work nearby, and I’ve never had an issue before. Today, I had a very unpleasant experience with the lady who helped me at the drive-thru. It was my first time using the app, and I was trying to get a special that my coworker had told me about. She seemed very annoyed and was unwilling to give me the special because I didn’t have the QR code. She also did not give me any tortillas. When it w... read more

Lyctzy Valdez 

on Google

2 weeks ago

Carlos took my order He’s the manager btw for 7 pm and we arrived 5 minutes late I admit that. He left the cashier position when we went inside to pick up and he told everybody there to not serve us because he has no time or chicken that he gave away our order …I think that is terrible service I understand he must have been stressed but there are kinder ways of treating customers if he came out and said “look mam I apologize I did give away your food because you came a few minutes late but I can put down more chicken and the... read more

Terry Wright 

on Google

2 weeks ago

You guys blew it tonight - Garbage Been coming to this El Pollo for many years (Upland Colonies), the chicken we have ordered has always been fresh and tender, very tasty, and the service always prompt and friendly. Tonight, Sunday, 12/10/23, yes quite busy, but it took me 15-20 minutes to get my 2 ala carte chicken breasts. Then, when I got them home, they were tough, undercooked or not marinated, so tough we threw about 50% away. Feel bad about our favorite food stop... Will have to give Juan Pollo in downtown Upland a try... read more

Jorge S, 

on Google

2 weeks ago

Es lamentable, creo que cambian personal todos los meses, me imagino con el único afán de pagar menos ocupando personal más barato, el sabor ya no es el mismo de antes y ahora ya ni limpian el pollo, ahora lo sirven con toda la grasa que antes le retiraban, una pena, LA COMIDA SOLÍA SER MUY BUENA.