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ECosmetics
- Beauty
- Pompano Beach, FL
About this business
Location details
2930 Gateway Dr, Pompano Beach, FL, 33069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I placed an order for an item that cost $210. I received the order, and it wasn't what I ordered. I reached out to them and they said it was a listing error and sent me a return label. I promptly mailed the incorrect item back. It has been received by them. They're telling me it will take up to two weeks to get my money back for a mistake they made. Nope! Credit card dispute filed. Do not deal with this company. They are unethical and scammy.
Business response:
Hi ******,First, thank you for reaching out. We always strive to offer our customers the best experience possible, and when we fall short it gives us the opportunity to learn and improve.We are very sorry we sent you a different product than the one you initially ordered. With the volume of products we offer on our site, and because we do not have every item at our main distribution center, sometimes listings are inaccurate, but we try to fix them as soon as were made aware by our other distributors if something is incorrect... read more
Dishonest company with very duplicitous advertising . I get repeated emails with offers of $20 dollars off or sometimes 20% or 25% off . Now these are not generic ads , these show a specific product they even include a photo of the product. Then if you click on the link to take advantage of the offer , they will very subtly change the offer to 10% . When I reached out to them they said that if Id read the fine print , the offer is not for every product . Yes the fine print does say that but the solicitations are for a specif... read more
Business response:
Hi *****,We sincerely apologize and understand your frustration. We pride ourselves in offering the best experience possible for our customers and hate when we fall short. We value your feedback and are evaluating promotions to ensure offer clarity.It does seem there was a miscommunication about which order(s) you were having problems with due to different email addresses on the orders. After further searching and checking tracking information, it does seem your order was shipped and delivered after four business days. If yo... read more
Fantastic company and customer service! I get all of my favorite products here.
Amazing Company to work with and purchase from! Fast shipping, discounted prices, and excellent customer service is why I choose Ecosmetics.
Great company to deal with! Over and beyond customer service.
Great company, great pricing and great selection of products - What more could you need!
everyone there is very helpful and cheery. A pleasure to work with so they must like their jobs
I absolutely love eCosmetics for a variety of reasons. They carry so many of the name-brand beauty products I love at unbeatable prices. Their customer service is amazing too. If I have a question, they are quick to respond. My items come fast. It's now become my one-stop shop for all the skincare and beauty products I love.
The employees here are the greatest! Pleasure to do business with!
Frequently asked questions about ECosmetics
How is ECosmetics rated?
ECosmetics has a 3.6 star rating with 53 reviews.
When is ECosmetics open?
ECosmetics is open now. It will close at 6:00 p.m.
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