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ECosmetics
- Beauty
- Pompano Beach, FL
About this business
Location details
2930 Gateway Dr, Pompano Beach, FL, 33069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered a Chanel eyeshadow quad I have used for years. I have always bought from a department store in the past. The quality of the product I recieved from cosmetics leads me to believe that it is really very old or not authentic. The pigment of the eyeshadows was very low, not at all what I have bought and used from the ****** counter at department stores. I guess you get what you pay for ??
I received an email with an offer for two free gifts with purchase. One of them was a hair product which I wanted to try. I placed the order and when I received it there was no hair product. Instead it was replaced with a scalp massager. **************** basically said we offer two free gifts, you got two. Case closed. Here's a $10 credit. I told customer service that's not how it works, the free gifts they selected (which are available for purchase yesterday) should have been sent as they selected them. I also asked them to... read more
Scam. I think theyre just trying to get your credit card information and then theyre gonna charge you for stuff later. I placed an order first they told me it was declined due to insufficient funds. Which was not the case they had charged me. Then they said oh it was canceled because it was the incorrect address. Im gonna change my card number.
Business response:
Hi Ava!Sorry you had a negative experience with eCosmetics. Looking into our records, it looks like your first order was canceled due to an incorrect CVV, not insufficient funds. That order was canceled and not charged because it couldnt be processed without the correct CVV number.After you entered a different form of payment, it looks as though the second order was also canceled because of an incorrect address. When the billing details provided dont match with the card on file, the transaction can be canceled to ensure cust... read more
Terrible customer service. After waiting a long time, I received my package with only 2 free gifts and not that eye liner I paid for so I emailed and was told they reviewed the videos and the package was packed and shipped properly but refused to furnish me with a copy of that video to see myself. They refused to give me a one time courtesy of a replacement for the item I paid for and did not receive. I even sent pictures or the items and packaging, so I will not be purchasing from this site ever again
Business response:
Hi ********, Were so sorry to hear your order was missing the eyeliner! We always want our customers to have the best beauty shopping experience possible, which is why we quality check our packaging and shipping on orders sent. We absolutely want to resolve this issue with you, and it looks like our customer care team reached out to you the other day about a replacement. We are experiencing some shipping delays, but that package should be on its way to you soon if not already. If you have any other questions or concerns, h... read more
This company is not credible. They canceled my order 3 times telling me they couldn't verify my account information. I made multiple calls to ***************** and they were of no help. This company is not trustworthy and/or reliable.
Paid for expedited shipping, it's a christmas gift. Hooray. ?? they shipped my package ground instead to save a ***** assuming I'd still get my order on time. Sadly for me, it is arriving after christmas and they won't do anything to ensure my mom's Christmas gift is here on time. Instead I'm welcomed to refuse delivery of the package. I can't get this item elsewhere. Way to put me to the wall. I have zero options as the consumer here.
Ordered makeup. Order appeared on my credit card as pending and it then was billed at 1.03pm today but no email arrived confirming the order. **************** initially said this was because they were still "verifying" my card. Asked me endless "verification" questions. Today customer service said there was a "processing" delay. Assured me card not billed. Said I would get an email today confirming order. No email still. I just called to cancel order. Got an 2 emails finally -- saying the order has been canceled because my c... read more
Terrible!Its been almost 3 weeks, no shipment! When I reached out to them, they said it hadnt even been shipped yet. I have cancelled my order, waiting for a refund, well see. I really want to line this company, but 3 weeks is a long time to deliver what was promised to ship in 3 days!Id stay away from this company. Go to *******, more reliable & convenient!!!!
Business response:
Hi Mo!First, thank you for bringing this issue to our attention. Our goal is to offer our customers the best beauty experience possible, and we never want to fall short of that goal.Unfortunately, it looks like we had some delivery issues we were unable to control due to transportation problems and unexpected demand. We did not guarantee a three-day shipping timeframe, though we did indicate that your order was "expected to ship out within the next few business days." You reached out to us after 10 business days, which is no... read more
Bought and received a genuine ************** Parfum for less than retail! Shipping was fast and customer service and packaging was great.
Frequently asked questions about ECosmetics
How is ECosmetics rated?
ECosmetics has a 3.6 star rating with 53 reviews.
When is ECosmetics open?
ECosmetics is closed now. It will open at 9:00 a.m.
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