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Eby Ford
- Car Dealers
- Goshen, IN
About this business
Location details
2714 Elkhart Rd, Goshen, IN, 46526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
RecommendedAlex was very professional. He listened to what I wanted and got to work. The Eby team made the sales process quick and smooth.
I will never ever bring a vehicle here again. I've had to call about 10 times before finding out they have already had my car for over a week and they haven't even started on it! It was supposed to be done in 1 week! Now I get to go two weeks without a vehicle instead of 1 week! A 15 hour job is taking them 2 weeks to complete.
Business response:
Katie, Thank you for letting us know how you feel. You did drop the car off last Monday sometime in the afternoon. As a Progressive Drive In Facility, you brought your car here for the insurance company to do an estimate the previous Thursday. We believe you had let the insurance company know that you wanted to drop it off but we were not made aware of that request. We called on the following day and left a message with you to discuss the repair. The parts were ordered for your vehicle and on Thursday, per Progressive’s dire... read more
Recommendedyesterday I called parts department for our bronco and Jared was great! He didnt treat me like most do because I know what we need! We went in to order it and took his time with us helping us alot! If your looking for parts I highly recommend Eby Ford
RecommendedI’ve only owned Toyotas so it was a huge jump for me to not get another one. I have all good things to say about my Toyotas and liked all of them. But oh my....I LOVE my Lincoln MKC!! I had a great experience with the purchase with Arron. Never felt pressured and felt he wanted to find what was best for me and my needs. And I’ve waited a little over 6 months to post my review to make certain I remained happy with my decision. And I really am! Troy in service has been incredible to work with and has gone above and beyond. Thi... read more
Body shop and service does crappy work knew things was wrong with the car and pointed things out and still didn’t fix it from the accident
RecommendedWe purchased a Mustang from Alex Carder 6 months back and had such a positive, no pressure, up front and honest experience that when it was time to lease something for me, we naturally wanted to work with him again! He provided us all of the details we needed and answered our many questions. Better yet when they didn't have exactly what we wanted on their lot they found the car and brought it to us! If you're looking to buy or lease a car give Alex at Eby Ford Lincoln a call he will treat you like family! Professional knowle... read more
I have leased two Explorers and have had exceptional service from the sales team. However, I was charged $153 for them to LOOK at my husband’s car when a check engine light was on. I trust their service, so my first thought was to have him go there, but never again will we make that mistake! I feel like they totally robbed me and took advantage of our loyalty. I expected $50-60 to tell me what was wrong, not $150+ without any warning!
RecommendedSeriously the best customer service at a dealership we have ever had! Aaron Knisley did amazing at making us feel important and took the time to run down all the details of our car before sending us on our way! Would most definitely recommend this dealership!!
Time after time have had bad experience with service department. Request tires to be rotated and doesn’t happen, 2 hr 30 minute oil changes bc they “snuck” other customers in while I have set appointment, come in with fog light chrome trim piece on then notice it’s gone two minutes after I left when I got home. Told it is $150 to replace because it’s one piece yet I call around to four other Ford Dealerships and they all tell me it’s only $60.15 for the trim only. Leave every time disappointed, frustrated, and lied to but go... read more
Business response:
Josh Carpenter, We are very sorry to learn of your frustrating experience with us. We agree that the best thing to have done would be to order the part immediately. We did order the entire assembly on the day you were here. We were incorrect when we told you the entire assemble would need to be replaced. You are correct that the bezel is available separately. Our mistake. Thank you for mentioning that we did offer to replace the entire assembly at no cost to you. The part came in the next day and we failed to follow up with ... read more
Frequently asked questions about Eby Ford
How is Eby Ford rated?
Eby Ford has a 4.6 star rating with 2,380 reviews.
When is Eby Ford open?
Eby Ford is closed now. It will open tomorrow at 8:00 a.m.
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