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Eau Claire Lawn Equipment
- Lawn Services
- Eau Claire, WI
About this business
Eau Claire Lawn Equipment is one of the most trusted and respected Outdoor Power Equipment dealers in the Mid-West. We are a second generation dealer owned by Tanya and Jason Kistner, with over 25 years in the business. Our main lines are eXmark, Toro, Ventrac, Stihl, and Husqvarna. With eXmark we have been a Turf Star Dealer since 2013 and in 2016 won eXmarks President's Award for outstanding sales and service. With Toro we are a Platinum Premier Elite Dealer, Toro's highest standing for dealers. We have also been a Toro Su... read more
Location details
2612 S Hastings Way, Eau Claire, WI, 54701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Purchased a new head for my trimmer the sales guy said if it didn’t work or wasn’t right to bring it back and he would exchange it. Took it home tried to use it didn’t work so I took it back. They said that they can’t take it back because it is now used. How am I supposed to know if it’s going to work or not if I don’t try it out? Then he proceeded to insult me by telling me I don’t know how to wind the line. I’ve been using trimmers for over 30 years. Don’t waste your time or money hear. Avoid this place like the plague.
RecommendedI gave this business a positive review after purchasing a snowblower a few years ago. This is a follow up -- I've been going here for parts and service for a number of years now, and I don't think I've ever been disappointed with service, pricing or inventory. I wouldn't hesitate recommending this place to anyone looking for lawn equipment, parts and service.
We purchased an $1100 Toro lawnmower and the machine wasn’t prepped and no one bothered to take the time to show my daughter and I anything about the mower when we picked it up. It was almost like they felt they did me a favor for allowing us to buy the machine from them. We have purchased a Stihl lawnblower and a Stihl power washer at Tri-State Bobcat in Hudson. Will buy all of our lawn machinery there in the future. I’m truly sorry that I bought anything at Eau Claire Lawn Equipment and certainly will never again. I will n... read more
Complaint Type: Customer Service Issues Problem: I went into Eau Claire Lawn Service and requested a part that I said went on bar of lawn mower that my neighbor had bought there. I did not know name of part. The person at counter immediately said he did not buy here it would be illegal to sell. No question asked of me he just kept saying it was not bought there and illegal. He assumed it was something to keep engine running and I did not say that like he said I did I only asked for something that went on bar that my neighbor... read more
Business response:
When Jo Ann first came in she was describing something to attach to the handle of the mower to keep the engine running. We have two employees one that over heard the discussion that I have known my whole life and the employee she talked to that has been with us for over 8 years and has never had a complaint of being rude or not helpful and both believed she was asking for something to over ride the safety system. If Traction assist or something for drive would have been mentioned I feel very confident she would have got the ... read more
Listen to customer and not deny that something was bought there. Everyone that comes in does not know the name of part. When only one part goes on the mower say the customer asked for other than they did. Improve customer service. Lost a customer.
Better customer service. Don't send a customer away telling them the part they seek does not exist, when indeed they have it in stock. They just don't know how to help the customer describe what is needed.
Super quick turn around on my snow blower! It’s a vintage machine. Dropped it off on Friday afternoon and and they called on Monday and said it was ready! Used it tonight and ran great! Thanks EC Lawn Equipment!
My Eau Claire Journal interview resulted from exceptional customer service at the front desk...I had to know the rest of the story!
Big thanks to Eau Claire lawn equipment they fixed my new mower very fast.
Frequently asked questions about Eau Claire Lawn Equipment
How is Eau Claire Lawn Equipment rated?
Eau Claire Lawn Equipment has a 4.7 star rating with 347 reviews.
When is Eau Claire Lawn Equipment open?
Eau Claire Lawn Equipment is closed now. It will open tomorrow at 7:30 a.m.
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