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Easy Rest Adjustable Sleep Systems
- Telecommunications
- Arbutus, MD
About this business
Contour Adjustable Bed offers platinum and premier mattresses that feature polyester fiber pads and heavy-duty envelope style zippers. Its beds have coil inner spring units with foams. The company is a member of the Association of Contour Adjustable Bed Distributors. It operates manufacturing facilities that offer hospital beds and dental chairs. Contour Adjustable Bed has sold more than 600,000 beds and offers benefits on the usage of sleep systems. Its sleep systems feature wireless electronic hand controllers, steel frame... read more
Location details
1401 S. Edgewood Street, Arbutus, MD, 21227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a sleep system in which left a balance of $6314.73 after $400.00 down payment. When asked salesman Chuck will there be anymore money to be charge, his answer was no. I received a call days later asking about salesman and product but never said anything about finances charge and interests. June 2021 I received a letter Notification of Assignment of Your Contract stating they had received my credit application based in part on our conversation with me. I will never have brought this Sleep System when it cost more t... read more
My wife and I purchased the easy rest bed system on 3/27/2019 at a final cost of $ 5,198.81. This is the worst purchase we have ever made. After some bad purchases, we said that we would never again purchase through a home presentation, but we did and we are very regretful. This company actually wanted to charge us over $6,000.00, and we said NO, but they kept persisting to the point of me telling them what I thought was a low price and they would not accept. They also kept calling the Home Office? to get okay from the Boss?... read more
Business response:
Hello ******, I am sorry you are experiencing issues with your Easy Rest Adjustable Sleep System. Unfortunately, you filed your complaint with the wrong BBB & the wrong Easy Rest. You filed with the Maryland area which is not the ones who sold you the bed. You need to file your complaint with the BBB & Easy Rest in the Minnesota area. That is the office who you purchased the bed from & can assist you. Thank you.
I purchase a Easy Rest on April 9, 2021, the delivery company was late coming install wrong bed, had to replace with the right on, scratch my wood floor. I have been calling Customer service and past over to sales office, getting run around, I was told to get estimates to repair my floor, I sent pictures to them and to the delivery company phone, the company kept telling me they would take care it, they refuse to give me the delivery service company name and address. Have not return my calls, I feel this is not right, I am e... read more
Business response:
We have followed up with the actual delivery service that delivered your bed. We are sorry they have not addressed this yet, but we will certainly get the estimate paid to you as soon as possible. Again, we are sorry the delivery service did not take care of this sooner.
I have deep concerns about the business practice of ERASS accepting an invitation from an elderly person, especially a single 91 year old woman, and then coming into their home with a male representative providing a small gift to her, taking her into the bedroom and working with her while she is lying in her bed, using strong handed pressure sales tactics to get a sale. My elderly mother recently invited an ERASS representative to come to her home after signing up for a "Win a Free Mattress" advertisement. The male rep showe... read more
If I could give them no stars I would. It's the worst purchase I've ever made! We were told that it would help elevate a lot of our back pain my husband and I have more back pain with this bed than when we had our old mattress. We have had his side of the mattress replaced in 2019 and it's broke down again!
Business response:
We are sorry to hear Ms. ********* husband is having issues with his mattress. We did replace the "insert" that is inside the zipper top mattress back in 2019. The customer can unzipper the mattress & flip over the insert to help with an even wear of the insert & also it's important to rotate. Ms. Malone can also reach out to our customer service department for further assistance.
The easy rest adjustable sleep system is not easy to rest at all you have to be a hundred pounds or less they have poor customer service every time you complain about the mattress you have to pay for the visit very unfair treatment I would not recommend this company to anyone unless they are a hundred pounds or less
Bad service, because , the seller , came to my house and tell diferent story, because he said, that take 7 business days, so is a moth later and still waiting for my bed, but, when I call, the said you have to wait , same excuse every week, but my deposit they cash it the next day. Costumers service don't help at all.
The company will not take back their uncomfortable bed even though we have beg them to come and get it out of our house. They tell us no returns yet to sleep on it for 90 days. This $800.00 junk bed we would like to burn. The company is not willing to help resolve this issue. Beware of them and their dealings.
Business response:
We have had several conversations with this customer and are trying to make an effort to make them happy with their purchase. Like any new purchase it take a little bit of time to adjust. We asked that the customer give the merchandise 90 days to see if it conforms to their level of comfort and if not to reach back out and we can provide a service. Regarding the return of the merchandise, We are very open and honest about our Return policy. We do not accept returns on our beds and they are not sold on an in-home trial basis... read more
I have had my dual king Platinum Easy Rest for 7 years now. I LOVE it! I have back problems and being able to elevate my feet to take the pressure off my back has done wonders for me. My wife accidently spilled some water on her remote and our customer service experience when we called to replace it was so pleasant. I would highly recommend Easy Rest to anyone that needs an adjustable bed.
Business response:
Thank you for taking the time to review our company. We strive to provide excellent customer service to all of our customers and we were glad that we met your needs quickly to keep you comfortable on your bed.
Frequently asked questions about Easy Rest Adjustable Sleep Systems
How is Easy Rest Adjustable Sleep Systems rated?
Easy Rest Adjustable Sleep Systems has a 1.6 star rating with 124 reviews.
When is Easy Rest Adjustable Sleep Systems open?
Easy Rest Adjustable Sleep Systems is closed now. It will open at 9:00 a.m.
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