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East Bay Glass
- Windows Installation
- Oakland, CA
About this business
Commercial and residential windows and doors, glass, mirrors, shower doors, glass table tops, skylights, screens, installation and repair.
Location details
515 Independent Rd, Oakland, CA, 94621, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Run away and never look back! – The service is terrible. The girl who was behind the counter looked like she was going crazy trying to answer the phone and help me at the same time, but her "help" wasn't very helpful at all. The Arab man walking around just ignored me and he had his cell phone stuck to his ear the whole time like I wasn't even there! Never go back to this place. I'll find somewhere that actually cares about my business.
They were there when I needed them..... – My boyfriend needed his window replaced and East Bay Glass was the only place in Oakland that I could take the frame in and have it fixed that same day, not even Home Depot or Ace Hardware could help me. The people were personable, professional, and had a family orientated atmosphere which I love and their prices were affordable! Thanks East Bay for helping us get the job done. If we ever need a window fixed again we know where to go ;-)
Don't go even if you're desperate – Wish I could give them no stars, but I have to give at least one. The customer service is terrible. They advertise windows made in a day, but only if it's their window and if you're willing to pay 30% more for it. In addition, it can't have tempered glass or specialty glass, be retrofit frame, have colored glass, be round at the top. So many exclusions, why even advertise windows made in a day. I can tell you why, because they want to reel you in only to have you leave feeling like you wer... read more
Worst service ever – Placed an order for ten pieces of cut safety glass. Was told they would probably be ready on Friday or Monday at THE VERY LATEST. They said they would call on the arrival of the pieces. Well, Tuesday rolls around with no call, so I go over to see what's up. Well my order wasn't ready. It took the gal at the counter over a half an hour on the phone to discover that my order was "lost" and now wouldn't be ready for almost a week! No sorry, or any attempt to make the problem right. Just a take it or leave i... read more
POSITIVE REVIEWS LOOK FAKE TO ME – Look at the date, both are submitted same day and probably within minutes. Think about it.
I don't understand the other reviews – I went into East Bay Glass looking for some windows, but I don't know anything about them. That didn't seem to be a problem for one of their employees, Miguel, though. I could tell that he was busy with something but he took the time to explain to me the difference between a block frame window and a retrofit. He also let me know the difference between tempered and annealed glass. Who knew there was such a difference! Anyway, I left there knowing a lot more than when I came in and this i... read more
Unbelievable!!! – I just have to say that East Bay Glass has some of the most helpful people I have ever met!! The girls in the office were fun and energetic and helped me when I ordered glass for my bookcase. The guys in the warehouse answered questions I had about some problems I was having with my windows. I have some other projects I'm working on and will definitely go back there!!!
DON'T DO IT! – My project was to install a new high-end frame-less shower-stall and replace 6 double-paned windows and a sliding-glass patio door. A decent-sized project for a residential order. I WOULD NOT RECOMMEND EAST BAY GLASS. - numerous no shows - often very late - don't return calls, emails, faxes - don't follow-through on estimates/changes I wasted a lot of time with these guys. I stuck with them initially because their pricing is good, but what does good pricing matter if they are unreliable and lack follow through... read more
Top Grade Work – I manage a 36-unit art deco apartment building in Oakland. It was built in 1930 and we recently had East Bay Glass Co. replace nearly 400 windows with their own manufactured vinyl windows. I was very impressed with Roger and Adel (owner and vice president respectively) from the moment I first contacted them. They were very friendly and helpful with this project. We drove over to San Francisco several times to talk with the owner and make sure she was completely satisfied. They even agreed to ship all the win... read more
Frequently asked questions about East Bay Glass
How is East Bay Glass rated?
East Bay Glass has a 3.5 star rating with 55 reviews.
When is East Bay Glass open?
East Bay Glass is closed now. It will open tomorrow at 9:00 a.m.
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