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Earth Sense Energy Systems
- Fireplace Services
- Fremont, WI
About this business
Providing sales, service and installation of pellet and corn burning stoves.
Location details
E9160 Mill St, Fremont, WI, 54940, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | Closed | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought a combustion motor from earth sense for a Harmon accented pellet stove. The new combustion motor was so loud I contacted earth sense. Earth sense would not cover shipping on a new defective motor. I shipped it back to them at my cost of $11.75. Earth sense refunded me my purchase price less a restocking fee. Total loss of $20.00. I would rate earth sense zero stars.
Business response:
Mr. F***, Thank you for taking the time to share your experience with us. We do have a very simple and customer focused warranty and return process when customers have a problem with any product we sell. Unfortunately, it appears you chose to simply return the part to us instead of going through that process. When a used part is returned to us that is not covered under warranty, we are no longer able to sell that item as new and can not offer a full refund. We do appreciate your business and welcome the opportunity to serve ... read more
I bought a retrofit circuit board for my pellet stove from Earth Sense energy systems also know as Pellethead.com.An electrician installed the wiring and circuit board but when the stove was turned on the heat level was stuck on 2. I called Greg at the above company for tech support.He spoke with the electrician at my house at the time after the installation, who followed Greg’s instructions. The heat level still won’t go up and minimum heat was coming out of the stove. I called Greg the next day to tell him, the level is st... read more
I have placed several orders for parts for my Harmon pellet stove. The service was excellent and never had any issues. Their prices and customer service is the best I have found. I will continue to buy parts from them.
I am giving 1 star because it's the lowest I can go....if I could give a ZERO I would....here is the same email I sent to them the day my order was "supposed" to arrive.... I ordered a Green Mountain Davy Crocket pellet smoker from you on 01 January for a Christmas gift. It was supposed to be delivered on 11 JAN 21 at my sisters house in Monroe GA. I find it extremely upsetting that the day it was to be delivered I get an email at 6:51PM saying that my money is being refunded because you couldn't "verify the address." Yet at... read more
Ordered a part that had a guerenteed delivery date. Part did not come on time and ended up coming 4 days late. The part then only worked for 8 days. I reached out to the company and there warranty is horrible. They want you to purchase a new part and they can't tell you when it will arrive and then send the old part back and wait for determination on if the part was faulty no timeline on that either. The other option was to send the old part back wait for determination and then they would send you a new part if it was faulty... read more
Business response:
Courtney, thank you for taking the time to give us your feedback. When ordering on Walmart it does give you an “estimated delivery” but unfortunately, around the holiday season due to the amount of packages being sent this may be delayed at no fault of the sender. I show your order was placed on the 22nd and delivered on the 28th. This was a pretty fast delivery considering the holiday and the weekend. Our motors do carry a 1 year warranty and I see a pre-paid return label was sent out to you. Normally on a warranty you woul... read more
Doing business with Earth Sense Energy Systems has been a pleasure, and we look forward to doing more business together in the future! When we needed them, they were responsive. All around a great experience, and I highly recommend!
i own a green mountain davy crocket and a daniel boone pellet grills, I have ordered numerous accessories from pellethead.com and have never been disappointed.
Business response:
Thank you for taking the time to provide us with a 5 star review. I am so glad to hear we have been able to meet your GMG needs!
Answered my questions quickly on email, ordered the auger motor, arrived FAST! Husband charged, it fit exactly as it should & runs so QUIET! Wish i would of ordered from them sooner! Thanks!! ??
Ordered a product that I needed to heat my house , product came on time , took item out of package it was badly damaged , the management told me it was probly ups I said no the box it came in had not one blemish , he said I’m not going to argue with you , I said you can’t because you would be wrong , he didn’t want to admit fault , I agreed for the to send me another unit , they said it’ll take 5 to 7 days I said that’s not good because I need this to heat my house , they said well you could pay extra for a quicker delivery ... read more
Frequently asked questions about Earth Sense Energy Systems
How is Earth Sense Energy Systems rated?
Earth Sense Energy Systems has a 3.6 star rating with 46 reviews.
When is Earth Sense Energy Systems open?
Earth Sense Energy Systems is closed now. It will open tomorrow at 8:00 a.m.
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