K K. on Citysearch
8 years ago
03/22/2012, 02:32 AM
So Very Rude and Unprofessional! – So, I'm not the only one who was treated condescendingly? This salon clearly has an attitude problem! I have never been treated so badly at a service establishment as this one! The owner was very rude to me after I tried to get my money back for a pair of sissors that didn't even cut. She said that she would have to eat the loss, if she gave me my money back. Really? You actually expect me to buy that one and feel sorry for you? Manufacturers will stand behind their products; if their products are defective they will gladly take them back, if not, why are you selling their products? The fact is this was my second attempt, and both times I was made to feel bad for bringing back a defective product. The first time the receptionist would only give me store credit, but then when I tried to use the store credit for services they said no, so I was forced to try a different product or eat the loss. If you can't try the product before you buy, then why won't they gladly return your money if the product is defective? I guess it's just a way they can prey on unsuspecting customers, and then make them feel like they are the bad guy. NEVER once did she apologize for the inconvenience it caused me. NO apology, NO customer service, NO trying to help the situation, or trying to make me feel valued or even appreciated as a customer. I guess she forgot about all the money I had spent on services at her salon? When I asked her to try the product herself, and see right then and there that it was defective, she wouldn't. When I asked if she had ever tried the product herself, she said no. Then she went on to insinuate that I was lying, by saying that she hadn't had any other complaints. Obviously she didn't even know, however, that this was my second attempt. Once I told her, all she said is that they shouldn't have taken them back and given me the store credit. So, does she even know how many complaints she has had? Pride comes before the fall. She thinks much of herself, very much.... and nothing of her customers!
I'm sorry I ever gave her my business.