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Dunkin'
- Coffee & Tea
- Herndon, VA
About this business
Location details
141 Spring St #200, Herndon, VA 20170, Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 9:00 p.m. | |
| Tue | 4:30 a.m. to 9:00 p.m. | |
| Wed | 4:30 a.m. to 9:00 p.m. | |
| Thu | 4:30 a.m. to 9:00 p.m. | |
| Fri | 4:30 a.m. to 9:00 p.m. | |
| Sat | 5:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
I am writing to express my disappointment regarding a recent order and the customer service I received when trying to resolve the issue. My order was incorrect in several ways. I did not receive the hash browns I ordered, the donut I ordered was substituted with a different item, and my sandwich was made with the wrong bread because the store did not have a butter croissant available. I understand that items may occasionally be out of stock, but no one contacted me to ask whether I would accept substitutions. I initially req... read more
I ordered donuts from the app like I normally do. They said they had no record of the order. The individual who picked them up ended up having to pay again. Nobody from the store picks up the phone so I'm trying to get a refund through corporate.
The worst customer service I've ever received anywhere. They got my order wrong at the drive-thru. So, I had to go in, and the lady with long nails was upset that I came inside. She corrected my order, but with attitude. She should be glad to have a job; I'm sure someone unemployed would love to switch places with her.
They told me I ordered the wrong drink even though the sticker showed my order correctly. When I corrected them, they said they no longer had the ingredients to make the drink I actually ordered. But once I asked for a refund, they suddenly made the correct drink and gave it to me, then told me I should’ve asked for the right drink from the beginning.
Frequently asked questions about Dunkin'
How is Dunkin' rated?
Dunkin' has a 3.7 star rating with 529 reviews.
When is Dunkin' open?
Dunkin' is closed now. It will open at 4:30 a.m.
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