Dunkin''s cover image

This profile has not been claimed by the business owner or representative.

to update business information, get appointment requests, engage visitors with web chat, and more!

Dunkin'

3.7

About this business

Location details

141 Spring St #200, Herndon, VA 20170, Herndon, VA, 20170, United States

Get directions
WeekdayScheduleStatus
Mon4:30 a.m. to 9:00 p.m.
Tue4:30 a.m. to 9:00 p.m.
Wed4:30 a.m. to 9:00 p.m.
Thu4:30 a.m. to 9:00 p.m.
Fri4:30 a.m. to 9:00 p.m.
Sat5:00 a.m. to 9:00 p.m.
Sun6:00 a.m. to 8:00 p.m.
3.7529 reviews
Select a rating
My Nguyen's profile image
My Nguyen 
5 days ago

I am writing to express my disappointment regarding a recent order and the customer service I received when trying to resolve the issue. My order was incorrect in several ways. I did not receive the hash browns I ordered, the donut I ordered was substituted with a different item, and my sandwich was made with the wrong bread because the store did not have a butter croissant available. I understand that items may occasionally be out of stock, but no one contacted me to ask whether I would accept substitutions. I initially req... read more

Karen Reynolds's profile image
Karen Reynolds 
a week ago
Chase Blahuta's profile image
Chase Blahuta 
3 weeks ago

I ordered donuts from the app like I normally do. They said they had no record of the order. The individual who picked them up ended up having to pay again. Nobody from the store picks up the phone so I'm trying to get a refund through corporate. 

Katrina's profile image
Katrina 
a month ago

The worst customer service I've ever received anywhere. They got my order wrong at the drive-thru. So, I had to go in, and the lady with long nails was upset that I came inside. She corrected my order, but with attitude. She should be glad to have a job; I'm sure someone unemployed would love to switch places with her. 

Over Look's profile image
Over Look 
a month ago

They told me I ordered the wrong drink even though the sticker showed my order correctly. When I corrected them, they said they no longer had the ingredients to make the drink I actually ordered. But once I asked for a refund, they suddenly made the correct drink and gave it to me, then told me I should’ve asked for the right drink from the beginning. 

Frequently asked questions about Dunkin'

How is Dunkin' rated?

Dunkin' has a 3.7 star rating with 529 reviews. 

When is Dunkin' open?

Dunkin' is closed now. It will open at 4:30 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com