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Dunkin'
- Coffee & Tea
- Herndon, VA
About this business
Location details
141 Spring St #200, Herndon, VA 20170, Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 9:00 p.m. | |
| Tue | 4:30 a.m. to 9:00 p.m. | |
| Wed | 4:30 a.m. to 9:00 p.m. | |
| Thu | 4:30 a.m. to 9:00 p.m. | |
| Fri | 4:30 a.m. to 9:00 p.m. | |
| Sat | 5:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
If I could give this Dunkin’ location zero stars, I absolutely would. The customer service here is awful, especially for DoorDash customers. Staff were dismissive, unhelpful, and clearly had zero interest in resolving a very simple issue. It felt like doing the right thing for a customer wasn’t even an option—because no one here is empowered, trained, or willing to care. The ownership is a complete joke. When employees act this way consistently, that’s a leadership problem, not an individual one. Whoever owns this store shou... read more
Out of stock for weeks on a lot of items.
The service is always slow because they only have one person working at a time most days. The one employee is taking the order, making the drinks & preparing the food which makes the wait time much longer. One time they ran out of the syrup flavor I wanted and the drink came out bad. Today I went and ordered a hot matcha and after I paid, the employee told me she could only make it with ice and not hot. She didn’t tell me why but I’m assuming a machine must not have been working or she didn’t know how to use it. I asked for ... read more
Atención excelente. Felicitaciones.
Frequently asked questions about Dunkin'
How is Dunkin' rated?
Dunkin' has a 3.8 star rating with 502 reviews.
When is Dunkin' open?
Dunkin' is open now. It will close at 9:00 p.m.
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