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Dunkin'

3.5

About this business

Location details

3809 Merle Hay Rd, Des Moines, IA 50310, Des Moines, IA, 50310, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.593 reviews
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Rebecca Augeri's profile image
Rebecca Augeri 
2 months ago

This is the only Dunkin near me because they closed the good one but this place always has new people that really don’t know what they are doing. I simply asked for more almond milk in my iced coffee and they came back with the same color coffee. I had to ask them to make it twice and it’s still undrinkable. I threw the whole thing away and went to scooters. Train your people to understand what the costumer wants because we are the ones drinking it! The two men that were working today at this time didn’t care or understand e... read more

darla langstraat's profile image
darla langstraat 
4 months ago

The girl that answered the drive thru didn’t seem happy to be there yesterday and then my drink was wrong and told me it was so I left and took a drink and knew there was no almond milk if any so I drove back around and older lady made it right but I shouldn’t had to do that. Very disappointed 

Noelle Valadez's profile image
Noelle Valadez 
5 months ago

I apologize because I do not know her name, but the older gal who works alone on weekday afternoons is a rockstar. She is the sweetest person ever and always makes our day. Give that woman a raise! 

chris fisher's profile image
chris fisher 
5 months ago

You were out of green tea , no customers, but still had to wait I have been to 2 locations this week, they were out of Green Tea at both locations, as well as some of your food choices. They didn't know how to make an iced coffee. They told me on the south side on Southwest, ninth, in Des Moines Iowa very disappointed, I will not take any of my clients to your facility. Moving forward we will find another place to go 

Tania Robinson's profile image
Tania Robinson 
5 months ago

I’m tired of coming into this Dunkin’ Donuts and not getting my order correct. Last time I came I had to drive off because I was frustrated the person taking my order didn’t speak good English. I tried to be as patient as I could and I felt he was playing a game. Went back a few weeks later to try the new cereal milk latte and got an order of the loaded hash browns I even paid extra for the sauce I only got a little bit of sauce it was extra cold and there wasn’t anything extra about it. I do not like this location. 

Frequently asked questions about Dunkin'

How is Dunkin' rated?

Dunkin' has a 3.5 star rating with 93 reviews. 

When is Dunkin' open?

Dunkin' is closed now. It will open at 9:00 a.m. 

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