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Dunkin'
- Coffee & Tea
- Dracut, MA
About this business
Location details
1198 Mammoth Rd, Dracut, MA 01826, Dracut, MA, 01826, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:30 a.m. to Midnight | |
| Tue | 3:30 a.m. to Midnight | |
| Wed | 3:30 a.m. to Midnight | |
| Thu | 3:30 a.m. to Midnight | |
| Fri | 3:30 a.m. to Midnight | |
| Sat | 3:30 a.m. to Midnight | |
| Sun | 3:30 a.m. to Midnight |
I’ve only gone to this dunkin 3 times and every single time i’ve had to wait an INSANE amount of time for my order. I ordered a pickup order at 6:50, and I arrived at 7:10 expecting my food to be ready .. cold if anything. No, I stayed for an extra 20 minutes waiting for my food alongside a bunch of other people. This has happened every time i’ve come here. There’s only one lady that’s actually trying and it’s an older woman. Otherwise, her coworkers have no sense of urgency.
The best service I’ve ever had the lady was the nicest ever inside. Also Refresher perfectly the right amount of ice, nice sweet and the service was very fast. Only took him 30 seconds you need to come to the Dunkin’ Donuts the best ever and Dracut
Customer service was sub-par and every employee seemed so depressed to be there. I couldn't eat my donut and completely forgot I had a drink for like 25 minutes into my hour drive, because I was so focused on how sad the crew seemed. I think it could be better with a little motivation there. I don't know. My drink was good, so thank you for that!
The people here tend to be pretty nice but the food quality is some of the worst I’ve had at Dunkin’s. I’m not sure if their equipment is damaged or something but the eggs and bacon are always undercooked. They are seemingly always understaffed and stressed but I can tell they’re trying their best, I just wish the quality was better.
Drive thru is usually really slow so that's not ideal. On the plus side, out of my last 10 orders thru the app, they only messed up one.
Frequently asked questions about Dunkin'
How is Dunkin' rated?
Dunkin' has a 3.9 star rating with 485 reviews.
When is Dunkin' open?
Dunkin' is open now. It will close tomorrow at 12:00 a.m.
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