I have already told my friends and family about Dr Lione! She and her staff exceeded my expectations for customer service, care, and speed! They even took care of me while I was deployed to Afghanistan when I needed a replacement pair of glasses. I give her practice a 10 out of 10...a Perfect Score! If you want the best in eye care, go see her!!!
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. Their office was one of the quietest, most peaceful places I've ever visited. I was able to relax very easily. They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. I bought the most beautiful pair of glasses here. I was pleasantly surprised at the very large selection of frames to choose from and am definitely ... read more
When comparing them to others I have visited for the same condition, they are among the best I have seen. I was seen almost as soon as I walked in the door. I didn't have to reorganize my day around my appointment at all. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They always return my phone calls quickly. I always know that I'll get a p... read more
Dr. Lione anh her staffs are courtesy, professional and friendly. My 2 daughters and I have been her patients for more than 3 years and we are very Satisfy with their services. I highly recommend her.
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider treat every client equally?
Yes, they don't show favoritism
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
They did an amazing job at finally providing me with an accurate prescription for my glasses and contacts. I've been to other optometrists that didn't really help, but now I can finally see well once again. The restrooms at this office were spotless. It smelled amazing in there and looked immaculate. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. One of the first things I noticed about this business was the level of detail and attention ... read more
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Does this provider give unbiased advice?
Yes
Did you feel safe in this provider's care?
Yes
They have a professional staff and were always happy to help me. They did an great job at providing me with an accurate prescription for my glasses. Now I'm going back for contacts.
Google reviews (2)