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Duke Automotive
- Car Dealers
- Suffolk, VA
About this business
Specialties Duke Automotive has served Suffolk, Va., the surrounding Hampton Roads region, and north east North Carolina since 1968! At Duke you will find the best selection of new cars, trucks and suvs from Chevy, Buick, GMC and Cadillac in one location! We are well known for our quality pre-owned vehicle selection of Chevy, Buick, GMC, Cadillac, as well as Ford, Honda, Jeep, Toyota, Hyundia, and many more! The Duke service team is consistently recognized as one of the top customer satisfaction dealers in the country! We ha... read more
Location details
2016 N Main St, Suffolk, VA, 23434, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Honest dealer I have never purchased a car from Duke, but I have had vehicles serviced here. I have always found them to do a professional quality job without requiring that I leave my car with them for extended periods of time. They have worked me in on several emergency situations. They are great to do business with.
Sales team was great however when it comes to quality and checking a vehicle the 103 point inspection they advertise they put your vehicle through is FALSE. I recently purchased a Jeep Grand Cherokee Limited fully loaded from Duke Automotive. Actually drove 4.5 hours to purchase and drive back home. I have put 7k miles on the vehicle and an authorized Jeep Dealership is telling me my head gaskets is blown and this shouldn't happened to the vehicle with this few miles on it. Also Jeep dealership noticed after removing parts t... read more
Business response:
Ms ******** and Mr. ****** purchased a 2015 Jeep Grand Cherokee with 78,326 miles from us on 4.02.2022. The vehicle was put through our 103 point inspection process 03.17.2022. Which includes test driving, inspecting the engine area for any concerns, such as oil leaks, engine operation with in specs, and a whole lot more regarding the engine & transmission operations. We do not, neither does any dealer, take apart motors or any sealed components for inspection unless there is an issue. This report is shown and given to all b... read more
as a financial institution, we lend $ to our customers to purchase auto's. It is required, by a restrictive endorsement on the cashing of the check, that the dealership guarantee a title with our lien perfected within 60 days.; Not only did Duke Automotive NOT do this, but continued to treat our requirement as insignificant, and responded quite rudely (**** ****), or simply ignored us and would not return emails or calls regarding their failure to provide us a clear title with our lien! The loan to purchase the auto at Duke ... read more
Business response:
I have spoken with Terry ******** the CEO of ****** **** ***** ***** about this situation on Feb 11. We had a good conversation, and I explained I would have to respond. Duke has a relationship with some members from ***** **** and we want nothing but the best relationship with them and the credit union. Ms ************* review of our company doesn't entirely give the entire story with regards to this transaction. We sold the vehicle in June of 2021 to one of ***** ***** ***** ****** members that financed it with them. We we... read more
Nothing short of awesome
Reached out quickly, provided me info on vehicle and let me know availability and who I should talk with should I be interested.
RecommendedSaw a 2018 Terrain online. Went to check it out and we were greeted by Al Hicks. He had us test driving in less than 5 minutes. He was great to work with. My family has shopped here for many, many years and this was my first experience with them. Very pleased!
Business response:
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you so much again for your feedback! We hope you have a great day!
Mike V was very helpful with our purchase. Super nice guy and a great salesman. I highly recommend seeing Mike V if you need a vehicle.
Business response:
We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Just purchased a car from them. Mike V was good to work with, and Gerry was very accommodating. The process was quick and easy, and they went out of their way for me to inspect the vehicle before purchasing.
Business response:
Thank you Matt for the great recommendation, we all enjoyed working with you and helping you!
We had a decent buying experience but it has been downhill from there. We bought a 2020 vehicle with less than 10 miles. Three weeks later the air conditioner went out (during the record heat). The service department could not set eyes on it until the following week. Another dealership was able to assist. We purchased the exterior protection package. It took over 6 weeks to call to schedule application. If you can go elsewhere for service, please do so.
Business response:
Hi Tamika, I hope all is well now that I was able to get involved and help. I spoke with your husband and he was happy about getting the Smart Shield done and us picking it up and dropping off. I do wish we could have helped with the AC issue but given the circumstances we couldn’t see it that Thu afternoon and you all going out of town Sat I am glad it was addressed the following week. I really appreciate you alls business and please never hesitate to contact me directly at 757.539.8777. Thank you, Eley Duke.
Frequently asked questions about Duke Automotive
How is Duke Automotive rated?
Duke Automotive has a 4.7 star rating with 1,152 reviews.
When is Duke Automotive open?
Duke Automotive is closed now. It will open at 7:30 a.m.
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