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Dr. Miriam S. Lender M.D.
- Pediatricians
- Haymarket, VA
About this business
Inova is an integrated network of hospitals, primary and specialty care practices, ERs, urgent care centers and outpatient services.
Location details
13575 Heathcote Blvd #210, Ste 210, Haymarket, VA, 20155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After countless confirmation emails, text?s?, and phone calls from Dr. Lender’s office regarding my scheduled appointment, they called me on the day of my appointment to tell me that Dr. Lender was no longer accepting new patients. This is an unacceptable practice, as patients schedule their time around booked, confirmed appointments. The fact that I received so many confirmation messages from them makes this even more abhorrent. ?The office then promised to follow up with me later in the day and, of course to no one's surpr... read more
The customer representative doesnot know that pregnant mum needs to visit a pediatric doctor during 3rd trimester and her logic is that if your child hasnot born, why you need an appointment.
Dr. Lender and her staff have been great for the more than 3 years my family has been seeing her. She is very caring and very astute. I highly recommend her.
I would highly recommend Dr. Lender for a family because she explains things clearly and has patience to listen concerns/questions.
Poor customer service. Left numerous messages for the Dr. concerning medication subscribed, never heard from Dr. or staff for days. We finally have to call the office to check whether or not the Dr has received the messages left, the front desk confirmed that the Dr. received the messages but do not have time to deal with my problem.
Business response:
Response of behalf of Inova Medical Group: We have shared this message with the manager. Please contact us at 571-248-4620 and ask to speak with Jo Ann. She can address your concerns with the staff and physician.
My daughter & I usually see Dr. Serrano, who we love & researched. We are nervous to see other/new doctors; however, Dr. Lender, who's in the same practice, was very compassionate & thorough w/my daughter (13 YO) & also with me. She took her time & showed true concern & care, listened to ALL we had to say & ordered testing right away. Her nurse, Sharon was identical, compassionate, spoke in "teenage language" which is important. Another great "tag team!" Pray we get some answers & relief.
This office provides poor customer service. More than once we waited for an extended period without explanation or offer of apology. Earlier today, we took our daughter out of school for an appointment and due to traffic were about 10 minutes later than planned. We were not seen, told to reschedule, and take our child out of school again. Clearly, this Dr. believes it is OK to make patients/children wait, but will not accomodate a slight deviation in her schedule. We won't be back.
Business response:
Response of behalf of Inova Medical Group: We have shared this message with the manager. Please contact us at 571-248-4620 and ask to speak with Jo Ann. She can address these concerns with our team that schedules appointments.
Frequently asked questions about Dr. Miriam S. Lender M.D.
How is Dr. Miriam S. Lender M.D. rated?
Dr. Miriam S. Lender M.D. has a 3.5 star rating with 19 reviews.
When is Dr. Miriam S. Lender M.D. open?
Dr. Miriam S. Lender M.D. is closed now. It will open tomorrow at 8:00 a.m.
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