This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Dr. Lauren Lucas & Associates
- Optometrists
- Richmond, VA
About this business
Location details
8900 W Broad St c, Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Staff is trashy & rude
staff very friendly. Dr Lucas takes her time she doesn't rush you out. Ask you questions and she answers any question you may have completely not half way. She is very Proffessional and Friendly.
After several visits now I feel confident in making a favorable recommendation for Dr Lucas. I found the staff friendly and the Dr knowledgeable regarding my concerns. My updated eyeglass PX was right on target (helped me pass my DMV eye exam).
Received wrong prescription twice. Went elsewhere to revive accurate prescription. Left bad review on office facebook page, an employee (front desk staff) used her personal social media (facebook) account to comment on my review, claiming the wrong prescription was my fault. Employee since deleted comment but proceeded to attempt to send me a facebook message. Severe violation of patient/provider relationship to contact a client via personal social media. Bizarre, unprofessional, upsetting.
Fitted me with the wrong prescription twice and I went to two other Optometrists who corrected what she had messed up
Staff is disrespectful and unprofessional. Take your business else where!
Loved the office, doctor and staff. My glasses prescription and frames were perfect. My contacts were almost perfect. I was hesitant to call to double check my contacts, but the receptionist made me feel like they really wanted to get everything right for me. I'm so glad I called and went back for a follow up. Dr. Lucas took her time trying on different lenses really letting me figure out what brand and numbers I preferred. Now I love my contacts too! I'll never go to any other office!
I didn't realize how badly she had fitted me for contacts until I went to another doctor. The contacts she insisted I get did nothing to address my vocalized concerns about my eyes drying out, my worsening night vision and my worsening reading vision. After my 2nd annual visit, I mistaking resigned myself to the fact, that there were not contacts available that fully corrected all my eye problems. I also felt like my questions inconvenienced her on a day she was already running very behind.
Frequently asked questions about Dr. Lauren Lucas & Associates
How is Dr. Lauren Lucas & Associates rated?
Dr. Lauren Lucas & Associates has a 4.5 star rating with 93 reviews.
When is Dr. Lauren Lucas & Associates open?
Dr. Lauren Lucas & Associates is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com