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Dr. Jaime O. Cruz, MD
- Health & Medical
- San Antonio, TX
About this business
Dr. Jaime Cruz, MD is an endocrinology, diabetes & metabolism specialist in San Antonio, TX and has been practicing for 34 years. He graduated from Tufts University in 1985 and specializes in endocrinology, diabetes & metabolism.
Location details
155 E Sonterra Blvd, Ste 105, San Antonio, TX, 78258, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 12:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dr. Cruz's office is managed by unprofessional staff. The phone goes unanswered. They don't bill balances owed, instead, they wait for the return visit, in my case, a year (I have yearly appointments) to bill for balance owed, and for services rendered. When asked, why I was not sent an invoice with my balance, I was told, 'it's not their practice', 'it's the patients responsibility to look at their EOB'. I called Aetna to inquire about the claim and was told, they never received the claim. The representative called Dr. Cruz... read more
I haven’t even made it to the office to leave a review on the doctor. I have heard he’s an excellent doctor. Unfortunately the staff doesn’t seem to be as good. I have called and left many messages, Probably eight times. the second or third time I did get in and They asked me to send my insurance cards which I did within 30 minutes. I can’t get anybody to return my calls about getting in to see him as a referred patient. Very unfortunate. Sometimes the doctor doesn’t know how his staff handles things.
I haven’t been able to schedule my appointment after missing a call. Have been calling for three weeks and get machine saying they are closed and to call during business hours when I’m calling during business hours.
My visits are amazing. Dr. Cruz and the staff up front have always been pleasant to deal with and they're very kind and understanding. Please do not get my wrong. My review is for Dawn the billing person. i will not call her a specialist because she specializes in nothing but causing people headaches. She will not answer calls from myself or my insurance. She has made this whole experience miserable for myself. And I will not be returning to their office for a single thing unless they get someone in there that knows what the... read more
If I could put 0 stars I would. Especially because of the lazy office manager DAWN and office staff . She yelled at me because I wanted to tell her that I've been trying to reach them for over an hour. And she said they will call back. Also THEY DONT HAVE TO ANSWER THE PHONE IF THEY DO NOT WANT TO. And she would not help me to find out what's going on with my lab results (thats just plan laziness). She hung up on me. And I had to call back, she answered and still every rude. So I'll be looking for a new doctor. Also Dr.Cruz ... read more
Dr. Cruz is an incredibly kind and very caring doctor. I really, really like him and would recommend him to anyone in need of an endocrinologist. I have never felt that he is rushing me through an appointment, and I always feel as if he is taking the time to explain my medical condition in a way that makes sense while answering my questions. He truly is a wonderful doctor. I do agree with other reviews that it is impossible to get anyone from his office to actually answer a phone, so scheduling an appointment is super frustr... read more
Dr. Cruz is the first doctor I have had that actually took the time to explain my thyroid problem and I feel like he genuinely cares. I give him 5 stars personally but the accessibility/ communications is a bit lacking so i gave 4 overall. I have a hard time getting in touch. The patient portal doesn't let me send messages or I would try to communicate that way. I do appreciate my test results were uploaded. I would recommend him any day but would say there is a small price to pay in some areas, but overall he is good and wo... read more
The office manager is HORRID. Dr. Cruz is too sweet of a man to have such an vile person working for him. I would recommend him all day long. However like the other poster I will not be returning until they hire a new "office manager" billing specialist or whatever her title is. My insurance is having a hard time getting any assistance from this woman. Obviously she has zero people skills and doesn't like when you match her energy, she will immediately hang up on you. She is a mess to deal with and has no clue how to effecti... read more
I have been seeing Dr. Cruz for over 10 years. I have never had an issue with Dr. Cruz's care or NP Fernandez's care. They are nothing but sweet. However, since I have been pregnant, I had to have more visits. Every visit they are charging me more than my copay, and after speaking with insurance, they are indeed, over charging me. I sent all the appropriate documents, per the billing department request, and I receive no call back for over 3 weeks. And when Dawn finally called me back, she was extremely rude, kept telling me ... read more
Frequently asked questions about Dr. Jaime O. Cruz, MD
How is Dr. Jaime O. Cruz, MD rated?
Dr. Jaime O. Cruz, MD has a 2.8 star rating with 288 reviews.
When is Dr. Jaime O. Cruz, MD open?
Dr. Jaime O. Cruz, MD is closed now. It will open on Monday at 8:00 a.m.
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