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Douglass Nissan
- Used Car Dealers
- Waco, TX
About this business
Location details
5605 Legend Lake Pkwy, Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Totally satisfied with the work done to my vehicle. The techs and service staff are very friendly and professional; they took great care of my vehicle. You want great professional work done to your vehicle; these are the guys you want to do it with.
Was concerned when I could not make an appointment online and called to find out that oil changes and tire rotation are first come first served. The stars aligned (Wednesday 11am) I drove right in and Christian said it would be about an hour and it was. I haven't had a bad experience at Douglas and very pleased on how my car is taken care of even when it is just for an oil change.
Let me just say that Scott our service advisor is awesome. He treated my wife with respect and took care of her thru everything. Scott gets a 5 star rating. The GM, Britt, is also very respectful and took his time to speak with my wife as well as myself to try to resolve the situation. He deserves a 5 star rating as well. Now the disrespectful and smug service manager gets a 0 rating which leads me to leave the overall 3 star rating. If it wasn’t for the service manager I would give them a better rating.
Complete garbage service! Went for an oil change said it would be 1-1.5 hrs. So got an uber to burn the time. Came back 2 hours later and vehicle still hadn’t moved. But others that were behind us were done. Asked for the keys to leave and got BS excuses. Will not use this service department again I’ll take my business elsewhere.
Frequently asked questions about Douglass Nissan
How is Douglass Nissan rated?
Douglass Nissan has a 4.3 star rating with 15 reviews.
When is Douglass Nissan open?
Douglass Nissan is open now. It will close at 7:00 p.m.
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