This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Doug Smith Suzuki
- Car Dealers
- American Fork, UT
About this business
Location details
525 W Main St, American Fork, UT, 84003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
Our 24K mile *** **** EV stopped providing cold **, so I scheduled an appointment to have my college age daughter take it in and have fixed, assuming our 100K warranty was good.Appointment was scheduled a month in advance so when she showed up at 7:30am on 6/27/24, after waiting 8 hours, they told her "Our EV guy is not here, you will have to come back tomorrow. Today, she is there at 7:30am. They diagnosed that the noise the ** is using requires a new blower. **** said it was low on refrigerant, "but we can't find a leak, s... read more
Our Jeep has been in the shop at **** Smith for over a month. We had an appointment, which is a complete joke as they did not start working on it for a day or two. The service writer, ****** is making excuses that the delay is the warranty company's fault. I have spoken with the warranty company 2 times. The first time the agent told me to have ****** call and ask for him specifically. He did not do that. This morning they told me they tried to call ****** twice last week and he was ON VACATION! I would expect that my car wo... read more
Business response:
Thank you for your patience with getting your vehicle diagnosed. It has been a difficult process trying to work through your aftermarket service contract company. I have given the technician authorization to continue with diagnostics despite the aftermarket service contract company not wanting to pay for the diagnostics. We will hopefully have more answers soon to determine what the next steps will be.
I recently had a bad experience at **** Smith Jeep while trying to buy a new set of tires for my Jeep. The representative at the parts desk was particularly unhelpful and seemed annoyed from the moment I walked up to them. The price they had previously given me had also changed, which made the situation worse. However, I decided to try the ************************** Jeep dealership in *****. I called about the same tire offer and spoke to ***** in the servicing department. The difference in helpfulness and engagement was ama... read more
I purchased this vehicle with a clean **** of sale. I was even issued a certificate that indicated that the car had never been in an accident and that there was a buy back guarantee if there was anything found to be wrong. Since that time, I have found several things wrong with the car. Beginning with the failure of my air conditioning shortly after I had purchased this vehicle. When I brought the car to a certified Chevrolet Dealership, they refused to work on it under the warrantee, because things had obviously been tamper... read more
***************************** was great to work with. He was patient with us as we had trouble deciding between so many great vehicles. He was not pushy or overbearing like many sales people at other dealerships. The entire staff and buying process were wonderful and exceeded my expectations. My father bought there as well last month from ***** and had the same positive experience. **** and **** and finance were also awesome. 10 stars from me.
Thank you to Gabe S**** and his father Chris. He went beyond the extra mile to make sure my 6 year old daughter and I was taking care of. I highly recommend Doug Smith in American fork, and ask for the salesmen gabe. Kellie
Business response:
Kellie, Thank you for your comments! I will let Gabe and Chris know you are happy. Frank S**** General Manager
I had a recall notice for the passenger side airbag on my Forester. When I got my car back over 24 hours later the center console vent and right side vent did not work - no air would come out of these vents. The right side vent control was no longer attached to the dashboard. When I reported these problems in reply to a customer service email I received no response. This was a very disappointing experience having been a customer for 10 years.
Business response:
We have reached out to Mr N******** but have not connected with him. We would like to look at the Forester and repair any issue we caused at no charge. If it's helpful, we will pick it up and deliver it back as well. We value Oliver as our long term customer and are sorry for any inconvenience. Brian L***** Service Manager
I went to Doug Smith KIA Service because one of my lights had burnt out. Earlier I had tried to get to it and I was unsuccessful. I then read in the owner's manual it mentioned it needed to be replaced by a KIA technician. When I went there I was greeted by Rick a Service Attendant. I told him of my situation and he mentioned that the headlight assembly would need to be removed. I thought Wow that will need to take a lot of work but it needed to be done. He said wait a moment and went to his computer monitor. He studied some... read more
Business response:
Thank you for the review Dan. We appreciate the kind words and your business! Kem T***** Service Director
Frequently asked questions about Doug Smith Suzuki
How is Doug Smith Suzuki rated?
Doug Smith Suzuki has a 3.7 star rating with 17 reviews.
When is Doug Smith Suzuki open?
Doug Smith Suzuki is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com