Don Wood Lincoln

Bob K 

on BBB

11 months ago

Reasons why NOT to buy a Lincoln Navigator, and from Fair Oaks Lincoln, Naperville, IL.Bought a used 2023 Lincoln Navigator with ***** miles out the door $92,000 from Fair Oaks Lincoln, Naperville on 3-1-25. Since the purchase, every week, there will be insane amount of dust (see pictures of 1 week pile up on the dash board). I've gone in 3 times (almost every week, except 2 weekends of spring break). The dealer would clean and cannot find the root cause. Took pulling teeth for them to get me a loaner. I traded in my old Nav... read more

Maung K 

on BBB

11 months ago

Reasons why NOT to buy a Lincoln Navigator, and from Fair Oaks Lincoln, Naperville, IL.Bought a used 2023 Lincoln Navigator with ***** miles out the door $92,000 from Fair Oaks Lincoln, Naperville on 3-1-25. Since the purchase, every week, there will be insane amount of dust (see pictures of 1 week pile up on the dash board). I've gone in 3 times (almost every week, except 2 weekends of spring break). The dealer would clean and cannot find the root cause. Took pulling teeth for them to get me a loaner. I traded in my old Nav... read more

James M 

on BBB

a year ago

Bought vehicle in September of 2024, dealership Salesman gave me 3 set of keys for vehicle which all 3 key fobs worked , but the slide out metal key of 2 of the key fobs wasn't to my vehicle, IT notified the dealership 3 days later and here it is 7 months later and still no slide out metal keys for key fobs, everytime you call Salesman, Manager, or Service, you get a different story every time, and here it is April of 2025 and STILL NO KEYS...so if the 1 key i have ever get lost or key fobs stops working I'm screwed getting ... read more

Kamesh G 

on BBB

a year ago

I purchased a lease on January 31, 2025 for a new Hyundai Kona. I was promised a delivery for Feb 15th. I sent daily messages to ******* their sales representative, receiving AI generated assurances that my vehicle will be delivered soon. After waiting for 20 days, I sent a message to cancel the release on March 5. After I did not receive any response, I assumed that the lease had been cancelled. Come to find out today after I received a bill from Hyundai finance, that my lease had been started on January 31st. I still have ... read more

Kamesh G 

on BBB

a year ago

I purchased a lease on January 31, 2025 for a new Hyundai Kona. I was promised a delivery for Feb 15th. I sent daily messages to ******* their sales representative, receiving AI generated assurances that my vehicle will be delivered soon. After waiting for 20 days, I sent a message to cancel the release on March 5. After I did not receive any response, I assumed that the lease had been cancelled. Come to find out today after I received a bill from Hyundai finance, that my lease had been started on January 31st. I still have ... read more

Robert H 

on BBB

a year ago

I've been going to Ed Howard Lincoln for service on my Town Car for years. Their service advisors and mechanics are extremely professional, knowledgeable and personable. They always get the job done. I recommend Ed Howard Lincoln without reservation.*** *. 

Theresa M 

on BBB

a year ago

We received outstanding customer service from ****** **********. ****** understood what we were looking for, got us the best price and explained the entire process for leasing. ****** took the time to explain everything to us even helping set up the Bluetooth, Sirius and navigation. He went over all the driving options, I couldn't be happier 

Theresa M 

on BBB

a year ago

We received outstanding customer service from ****** **********. ****** understood what we were looking for, got us the best price and explained the entire process for leasing. ****** took the time to explain everything to us even helping set up the Bluetooth, Sirius and navigation. He went over all the driving options, I couldn't be happier Thank you for the 5 star review 

Connie F 

on BBB

a year ago

Excellent customer service by ****** in the service ***** She is knowledgeable and follows up on repairs