Don Wood Inc.

William K 

on BBB

2 years ago

Purchased a 2018 Honda Civic - Knew the AC needed the lines replaced upon purchase. I was assured they will overnight them to me early the following week. Over a month after purchase...countless calls to the dealer and transfers to voicemails that never once got returned, I got a text today they have the AC lines ready to mail me. I asked if they plan to overnight them, and I was given an ultimatum: Remove my negative review and they will overnight the part!!!!!! I have been waiting over a month for these lines - a couple mo... read more

Ephram A 

on BBB

2 years ago

Awful customer service in their service department. THE WORST!!!!! Bought a brand new Hyundai Santa Fe XL 2019. At 130000 miles one night it just died in the road. Had it towed to mechanic. He read the code and said it was showing a crankshaft code. He reccomended we tow to dealership. Don Wood Hyundai has had it 3 months and still can't tell me what caused the engine failure. They have not even checked the crankshaft which was the original code. I have been in contact with them multiple times a week. Always the same answers... read more

Ivan S 

on BBB

2 years ago

Bought a 2003 Cadillac with 88,000 miles. Didn’t even get to make 1st payment before I started leaking antifreeze. Took car back to dealership for them to fix. I’ve made 4 car payments since without having the car back or fixed. Every time I contact them about it they always say they’ll call back and never do. I call and ask what’s the hold up they act like they don’t know what’s condition the car is in or where they put it for that matter. They’re procrastinating on purpose in hopes that I will come get the car and it can b... read more

Thomas G 

on BBB

2 years ago

Purchased A 2020 buick on dec8th now its Jan 30 an they are telling me i owe $300 because they messed up on paPer work and gave me a credit on some kind of tax don't do business with them 

ESTELLE R 

on BBB

2 years ago

I wanted to leave a NO Star review. I received the part within 4 days, I opened it on the fifth day, noticed it did not have a cover on it at all, after I requested it to have a red cover. They said they sent me an email about it. I get hundreds of emails a day. When I called them about it, on the fifth day. of course they said that I can not return it for a refund. It does me no good to have a product without the cover. I already have that. DUH.... DO NOT GET YOUR PARTS FROM HERE UNLESS YOU ARE VERY CLEAR ON THE PART AND SH... read more

Charles M 

on BBB

2 years ago

Hyundai/Kia service-daughters car started making noise on Nov 28th, called dealer service and they told her not to drive car. No appointment available until Dec 8th. They called Dec 7th and asked where care was. Rescheduled Dec 20th, charged $150 for diagnostics, told her turbo had to be replaced. they ordered parts that were due in on Dec 22, did not arrive due to storm. Keep calling and asking for return call and never happened, parts finally in on Dec 30th. Repair not completed until Jan 3 but did not get called. Found ou... read more

Judie B. 

on BBB

2 years ago

I traded in my vehicle in October and got a 2015 Buick enclave. I was told the vehicle had been serviced but that night a light came on and the car was jerking and I knew it wasn’t normal. I went back the next day and they assured me it was fine. A week later I was back in there to have the service light checked out and to see what was causing the vibration/ jerking. The man in the service department told me that the car was in fact NOT ever serviced by them! That their service department never checked this car out! I would ... read more

Jeffrey S. 

on BBB

2 years ago

I contacted *********************** on 11/28, confirming my interest in a 2023 ****** Corolla Hybrid. ***** called me back, as we agreed that I would pay $500 to hold the car. I also learned that the 2023 Corolla Hybrid vehicle *** not arrive until sometime around Easter. During my 3rd of 4 phone calls with *****, she made me aware that she would be sending a document for me to sign, along with submitting my payment info to her finance contact (this was at 1:11pm). I told ***** that I was about to go into a meeting and would... read more

Victor Y. 

on BBB

3 years ago

I bought a extended warranty on a 2011 ******* tucson for $2,000. I was told the warranty coverage covered everything. The throttle body went bad and the warranty doesn't cover it. Now I have to pay $650 for parts and labor plus tax and $180 for tow to dealership, that I was told the warranty would cover. I have called several times to get assistance in canceling the $2,000 Warranty that doesn't cover everything they said it does. Every time I call I can't get in contact of the finance guy that sold me the warranty and I can... read more