Direct Chrysler Dodge Jeep Ram

Bobby D. 

on Yellow Pages

9 years ago

Have a 2015 ram with 2000 miles direct told me the head lights fogging was normal.. and the thumping in rear of truck was tires that wasn't covered under warranty. Took it to another dodge dealer they said tires was fine and they are repairing a faulty axle.. I will never go to direct again 

Jaime D. 

on Yellow Pages

9 years ago

Had recalls done on my truck. One of the recalls was for 2 front end steering components. The work was performed in a timely manor but when they proceeded to do the alignment they did it with a tape measure by measuring from front tire to front tire. This is absolutely inaccurate and the only way I was able to get it done the proper way was to call Chrysler direct. The service guy here at direct dodge told me they've done 1000's this way. Well I'm sorry for all those 1000's of people who will be replacing their front tires l... read more

ar_hubb1552 

on Yellow Pages

13 years ago

I purchased a 2 year old car at Direct Dodge in Wytheville. Cash payment was made for the car in full amount on the date of purchase. I was told that they still needed to run my vehicle through their service department to make sure that everything was ok. That's fine but why did this process take 3 days? That was never explained to me. The service manager needs a major attitude adjustment. It's been said that the service department has not shown profit...well, this lady right here is the reason why. She's an incompetent litt... read more