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Dick Dyer Mercedes-Benz
- Car Dealers
- Columbia, SC
About this business
If you’re in the market for a new or pre-owned ride, you should go to a dealership you can trust. Dick Dyer Mercedes-Benz in Columbia, SC has been in the business since 1969 and has lasted through three generations of ownership in the same family. When you walk through our front doors, you know you’ll be treated with the knowledge and respect that only a family experienced in selling cars can provide. With 52 years in the business under our belts, you can rest assured we know how to give you the care and attentio... read more
Location details
5825 Two Notch Rd, Columbia, SC, 29223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Please beware of the service department staff damaging your Mercedes and not notifying you at all. I took my 2019 Mercedes to the Dick Dyer Mercedes service department after paying $3100 for services I drove off with a broken wiper blade in the rear and side swiped doorknob. It took three weeks to get my wiper blade fixed. Then, after getting in a heated useless argument with the service manager about damaging my vehicle's door knob, he agreed to repair the damages. A third party painter did a deplorable job on my doorknob. ... read more
Dick Dyer Mercedes-Benz of Columbia is a first class dealership! Hunt Dyer, Jill Lara, John M****** and Jerry G*****, made my car buying experience enjoyable and completely stress free! This is my third Mercedes-Benz purchase with Dick Dyer Mercedes and I could not be more pleased. From purchasing to financing to services, their sales team is honest, reliable and treats you like family. My sales associate, Jill Lara, was absolutely exceptional! Her personality, positivity, and professionalism, coupled with her knowledge of t... read more
Business response:
Thank you so much Mrs C******** for your kind comments.
Don't deal with them they tell you to leave a deposit and think about where you really want to purchase. I was told that I had 72 hours to decide. Afterwards I forfeit my deposit. Well after 36 hrs I changed my mind and the persons Neil tongue lash me and said I don't get my deposit back. I asked God to keep me humble. Finally afterwards the tongue lashing he said he would refund my money within 3-5 days which he did. But finally said to me in the future if I want to buy a car from them the deal transaction had to be on the ... read more
Business response:
Our policy at Dick Dyer & Associates is that when a customer leaves a partial payment on vehicle the transaction must be completed within 72 hours. The partial payment is a non refundable agreement to purchase the vehicle.
Horrible experience, my fiancés BRAND NEW 2021 GLC needed a new cylinder head after having it less than a year. Once dropped off for service, the service took over a month after being told it would be much shorter. Once we picked vehicle up, the windshield was cracked and we WERE NOT NOTIFIED (which is a HUGE safety hazard). we had to point it out to them in which they blamed the heat for cracking it WHILE it was in there care, and they messed the sensors up on the car, which is a even larger safety hazard. Then they denied ... read more
Business response:
The customer had an aftermarket windsheild that was poorly installed causing the lower edge to be exposed. It was noted that the windsheild was cracked from a nick in the glass from poor installation. After the car sat in the sun and went though the carwash the crack spread rapidly. Cust was advised to call insurance and have them work with the installers to rectify the situation. Instead of contacting the insurance company they chose to go to socail media and bash not only the dealership but me personally. I have spoken wit... read more
I arrived at the dealership on Friday, 27 May 2022. I test drove, walked through the vehicle, and I agreed to complete the purchase even with the paint flaw that I pointed out. I worked with the closing/finance person and I signed all the paperwork which included the proof that I had insurance and who my insurance provider was including policy number. At no time in that whole, paperwork process, was I ever asked to prove insurance via VIN or told that I had to have it to drive the vehicle off the lot. I handed over my paymen... read more
Business response:
Unfortunately according to our tag office, when we send title work to North Carolina it is their policy that we must include proof of insurance matching the vin number of the vehicle that was purchased. It is Dick Dyer's policy that we verify insurance to protect the customer and the lender if the vehicle is financed incase of an accident. If Mr J****** is in the Columbia area in the future i would be glad to schedule another delivery tutorial for them.
There are not enough words to state how wonderful the experience has been in purchasing my new S60. The attention to my needs was exceptional. Besides the kindness and professionalism of Hunt my sales person, he made this purchase seemless. This dealership really listens to their customers and respects what they need and fulfills that need, what more can you ask when purchasing a vehicle. Hunt was patient and took the time to go over every facet of the paper work and vehicle, I never felt rushed and what a joyable experience... read more
Frequently asked questions about Dick Dyer Mercedes-Benz
How is Dick Dyer Mercedes-Benz rated?
Dick Dyer Mercedes-Benz has a 4.6 star rating with 1,961 reviews.
When is Dick Dyer Mercedes-Benz open?
Dick Dyer Mercedes-Benz is closed now. It will open at 9:00 a.m.
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