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Diamond Queen Toronto By White Carat
- Consumer Goods
- Mississauga, ON
About this business
Location details
Erin Mills Town Centre (inside mall, Mississauga, ON, L5M 4Z5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
We visited the store in person after receiving pricing details through Instagram. When we arrived, the sales assistant told us she wasn’t sure who had messaged us and that the prices were incorrect. She also mentioned that she needed to check with their office in Italy and would get back to us within 48 hours. It’s now been over two weeks, and we haven’t heard anything. Very poor communication.
We had an appointment and it went well, staff were friendly and informative. We were told we would be contacted within 48 hours with a revised quote. 4 days later I receive a text asking to set up a call to go over the quote(this was the day before Easter long weekend). I responded asking if it could please be sent via email so my fiancée and I could review it over the long weekend… no response. It’s now been 2.5 weeks and there hasn’t even been a follow up or anything. What a waste of time. Really disappointing experience.
Amazing experience. They were very quick to respond and made sure the design met my needs perfectly. All I had to do was show up and pick up the bracelet. Highly recommend to anyone—their bracelets are the best around!
This place is...interesting. Submitted a request for consultation through their web form, I hear back from them same day by email, followed by a phone call. I felt like I was in good hands after that initial contact. However, things go downhill from there. While I replied to their emails quickly, they took days to respond each time. I proposed a date 2 weeks ahead to visit in-person, they couldn't accomodate. In the end, I went with another place that was more responsive. The people at Diamond Queen seem nice enough, and YMM... read more
Booked an appointment to view options with my girl friend who was only in town for a few days. Showed up and they didn't even know about the appointment, showed them the email confirmation which they then said the lady that was supposed to help me had a "family emergency". Ok I understand things happen....Said they would call me back, haven't heard anything. If you respect your time avoid this business.
Frequently asked questions about Diamond Queen Toronto By White Carat
How is Diamond Queen Toronto By White Carat rated?
Diamond Queen Toronto By White Carat has a 4.8 star rating with 739 reviews.
When is Diamond Queen Toronto By White Carat open?
Diamond Queen Toronto By White Carat is closed now. It will open tomorrow at 9:00 a.m.
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