DialPad

alfred l 

on BBB

2 weeks ago

Don't do ***** more research on their product online. You'll have issues with:App Chrome version Their ability to support it Implementation ( or lack thereof )Stability Call transfers Memory usage ( upwards of 6 GB of RAM, especially if you have sales teams calling out a lot )App crashes Failure to execute NORMAL call waiting Failure to execute NORMAL call forwarding Incompatible with Polycom phones, especially the side cars Sales people that will lie to you about what they can do with their product Support people that will ... read more

Moe K 

on BBB

4 weeks ago

I created an account and at some point the registration page froze and I refreshed it to get it to work. Ever since, it will not allow me to login, "invalid payment method", and when I try to create another account, "There is already an account with your creds"... Contacted the support an got this email:"We have recently reviewed your usage of Dialpad services, as reflected in our records. As a result, we've placed a permanent limitation on your account and we regret to inform you that we can no longer offer you our services... read more

Becky O 

on BBB

3 months ago

We started using Dialpad in January of 2024. As the year ended, we decided to switch our service due to our phone service not being consistent as well as features such as Call Forwarding and Voicemail not working the way they should. We had contacted customer service regarding these issues but their solution was to turn other features we needed off to get the others to work. It is quite a process to get everything switched over to a new company. I called in to Dialpad once I knew the phones had been switched to the new compa... read more

Jessica S 

on BBB

6 months ago

Was working with Dialpad for 3 years, absolutely loved them. Was using it while i was travelling and contacted a few clients (the same 3 ones) and also my family. Recently there was a law put in place to prevent spammers from texting. My company also stopped because I got employed instead, but wanted to continue using Dialpad while i travelled. I submitted a form back in July 2024 and have had error after error. They tell me on the phone that I need to create a website for a company that no longer exists and to create a fake... read more

Jay H 

on BBB

7 months ago

We signed our company up for services and they charged us for onboarding services that we did not need their onboarding team kept insisting we needed to port an existing number into their system from our CRM system - the bottom line is the onboarding team would not listen to us and they certainly were not experts in understanding our business needs. The onboarding system was so frustrating and ultimately, we lost complete faith in their capabilities and told them we no longer wanted to move forward with their services and th... read more

Micah C 

on BBB

a year ago

What can I say, luckily we signed on for a 3 year contract with these guys. We are a small company (<100 users) and we have 80 tickets a month about Dialpad issues. Every issue the company says is our fault. Dropped calls, sound cutting out, headsets muting themselves, call recording failures (particularly on transferred calls) etc. They won't help us and say it is something on our end. Judging by these reviews on this page, this is not an isolated incident. Their Proof of Concept was great. Over-promise and under-delivery. ... read more

Ana M 

on BBB

a year ago

I attempted to utilize Dialpad provide me with a phone line for marketing my profession, as well as to send text messages. Initially, I signed up for the free plan, but I was informed that the free plan didn't offer all the services I needed. Therefore, I decided to pay $220.44 for the whole year on 15th April 2024. However, when I tried to access the text messaging service, I was informed that I needed to have a company or an LLC with an EIN number. Additionally, I was required to make additional payments and incur high cos... read more

Darius D 

on BBB

a year ago

We are a small real estate team that attempted to utilize Dialpad for our outbound sms and calls for showings. In the latter part of our services, texts were being denied and failing to go through. Upon getting support on the line, they were unsure of the issue and ultimately had to send it for research, weeks past and we were without the service for almost a month before a resolution was received. This resolution was a pointed finger at our registration campaign which, we were told initially was approved. And this still was... read more

Juliette K 

on BBB

a year ago

I have sent more than 5 messages to cancel my Pro account to my assigned account executives and no one has responded. It has been a month and I am still billed for this service. Do not provide your credit card information to this company.