Dexcom Inc

Cameron Olson 

on Google

a month ago

Completely useless sensors and technology. It routinely tells me I’m either at 50 ng/dl (for hours) or 300 ng/dl (for hours) when I’m at 100. Those two photos are across 2 different fresh G7 sensors, too. Literally an info hazard, if I dosed insulin according to dexcom’s numbers I’d be dead. I don’t know how they ever got fda approved. They also routinely and permanently fail a few days in, so you only get 3-4 days of the 15 you paid for. You can theoretically request a replacement one online, but their replacement flow defa... read more

Brian L 

on Google

2 months ago

Not a fan of the G7 at all. I feel like myself and many others have voiced this since it was introduced. Clearly Dexcom does not care, because they are discontinuing the far more durable and reliable G6 this July. I will be exploring my other options. 

Bill Terry 

on Google

3 months ago

Dexcom is by far one of the Very Best Customer Service Organizations, I have ever encountered. I am technically challenged and with encouragement from our doctor, purchased on of their health monitors for a family member. I had an issue, actually twice, and treated with so much respect. The CSR Team did not rush me, they carefully listened to my concern and came up with a very Win, Win solution. Thank you So Much. 

Night Wind 

on Google

4 months ago

This is the 6th Dexcom G7 continuous glucose monitor we have put on him. We should be on the 4th one of his prescription. The first two did fine. The third failed to send out signal. Called the company, dealt with a poor customer service representative who did not understand what I was telling her & I could not understand what she was saying, I finally asked if I could talk to someone else, & was hung up on. Called back got someone else & got a replacement monitor sent out in 2 days. This one arrived with no needle, so we ca... read more

Jerry Wilson 

on Google

4 months ago

contacted Dexcom about a G6 transmitter problem on March 17. They said they were shipping replacement. I have not received a replacement as of March 26th. I have called Dexcom three times to get a tracking number for FedEx. Dexcom has told me the problem was with FedEx. Today Dexcom told me the issue was with Dexcom. Apparently Dexcom is inept when it comes to supplying patients with reliable DME to operate Tandem pumps. I would not recommend Dexcom products or Tandem products that rely on Dexcom products to operate properly... read more