Derek’s Auto Detail and Hand Car Wash

Ben R. 

on Citysearch

12 years ago

Groupon is hurting your business. I love a good deal, but the service you provide when a customer uses a Groupon is very disappointing. All windows were very streaky, plastic over speedometer was streaky, water and soap marks on b-pillar, water spots on side view mirrors, significant brake dust between spokes on wheels, etc. If you can't offer a quality service at a discount, then stop offering the discount. I have always washed and waxed my own vehicles but was finally gave in to a professional job. Needless to say, I'll be... read more

e D. 

on Citysearch

12 years ago

Really poor customer service – After purchasing a groupon and really struggling to get an appointment, I had to call them the morning of my appointment to reschedule due to a sick child at home. Their answer - they won't honor the full groupon because it's after the expiration date. Nice, so because my kid is sick, I can't get my deal? Based on this, and the other negative reviews that I have read, I cannot recommend this business to others. 

Judy M. 

on Citysearch

13 years ago

Didn't honor Living Social Coupon – Using a Living Social deal, we called Derek's in Issaquah and confirmed we could extend the expiration date. My husband used his cert, no problem - and the job they did detailing was fine. I made an appointment for mine, went in today and was told we couldn't use the cert (paid $50 for $100 and was going to spend another $40 on top to get both the inside and outside done) - again, after confirming with them it was fine. New manager who said he wasn't the one we talked to said if he couldn'... read more

2flyfsh 

on Citysearch

13 years ago

Issaquah's Best Kept Detailing Secret – I drove from Kenmore to have our detail done! I used a Groupon and found everything to be excellent with our service and the details. I made an appointment with Exar and he booked my F-250 truck for that same week. I was concerned that with a black truck they might not be able to keep the swirl marks out of it and remove the fine everyday scratches.... Exar assured me they were right for the job and they did know how to detail black trucks. I arrived to have Nesi and Exar meet me at th... read more

SoC1ose 

on Citysearch

13 years ago

Derek - YOU'RE DOING IT WRONG – Derek, I really hope you read this because you're doing it wrong! You're supposed to use Groupon to EARN new customers not drive them away!! I used a Groupon today for the #9 exterior detail which was supposed to include a hand wash, clay bar, polish, and wax. When I went to pickup my car, I noticed: -Bumps in my paint when running my hand over it (using a clay bar correctly should remove all the bumps and other junk that washing leaves behind) -Fine swirl marks in my paint (polishing should t... read more

psychevt 

on Citysearch

13 years ago

Total nightmare- Run away, do not go here! – This place was awful.. I bought the groupon for the full interior and exterior and can honestly say that my car was dirtier upon pickup than it was when I dropped it off. I have a 2011 Audi which is generally kept very clean and decided to get it detailed after driving cross country. It honestly didn't need much work to begin with, so it should have been an easy job for them. Upon my arrival the receptionist (who was nice) informed me that on top of the groupon that I had already ... read more

Debbie Bichsel 

on Citysearch

13 years ago

Dereks Auto Detailer....Issaquah Great work!!! – I just had the best detail on our cadillac! A year or so ago my husband had spilled a large container of broccoli soup, (yes, and it was hot) all over the back seat. We had the car detailed 2X and they couldn't get the entire smell out. We are now going to sell the car and wanted to get it detailed. Went to Dereks Auto Detail in Issaquah and they got the smell out and the car looks brand new!!! They were extremely professional and so nice. I would highly recommend them. In fac... read more

kelgirl 

on Citysearch

13 years ago

I certainly didn't expect THIS! – I've always detailed my own car, yet when Groupon came out with a $200 credit at Derek's, I was giddy in thinking of the 4 or 5 hours I would save by having someone else take care of the nitty gritty. I have a Lexus GX470 SUV, kids and dogs. Those of you who can relate, know how grungy the inside and outside can become. Yuck! The detail: Main areas clean, well done. Corners, crevices and edges (on the seats for the seat belt buckles, for example) not good. My car does have a musty odor from ... read more

Brad Mahaffey 

on Citysearch

13 years ago

Average Exterior, Poor Interior – Just the facts. My car: - Nissan 350z. Very well kept, no big problem areas. Scheduling: - Easy enough. Bought $200 credit with tipr deal, so even though they had a bunch of cars coming in they still got me in within a week. The Seattle location estimated a month. Staff: - Pleasant, informative enough. Time taken: - 3-4 hours for a interior detail and exterior wash/wax/detail - I have a 2004 Nissan 350Z Service: - Windshield had many streaks and other misc. marks. - Rear view mirror was not ... read more