Delta Sonic Car Wash

Jessica s 

on BBB

2 years ago

Delta sonic customer service is awful and will lie to you just to get you off the phone! I was receiving over a years worth of invoices that showed a rate I would be charged and Delta sonic would charge me each much a higher rate. After speaking with a representative, she informed me she would look into this and get back to me by end of business day. I received no callback emailed this representative and waited a few days to allow her more time to look into the issue and ultimately never heard back. I then called and request... read more

Laurie K 

on BBB

2 years ago

Horrible business. Does not honor their published prices for car wash. They advertise $25 Basic Car Wash for three washes on line. When you present to the actual car wash, they charge $28 + Tax. They do not honor “corporate prices”. I received a $50 gift card. I cannot use it online to purchase car washes. Online only takes your credit card, ******, *****. Therefore, you cannot get the $25 package that is advertised on line! I called the CORPORATE CUSTOMER SERVICE. Waited over 30 minutes for someone to answer. I was told tha... read more

Daniel L 

on BBB

2 years ago

I was a member for years with you and we recently switched locations because a new one opened up closer to our home. They honored our member price and per the explanation from an employee we were grand fathered in. THEN, in an unforeseen turn of events, Delta raised our membership fee. I called into your home office and was told we used the "UNLIMITED" membership too much which resulted in our price increasing. The rates just kept going up and we now understand they would just keep going up until you could max out what we pa... read more

Maria R 

on BBB

2 years ago

I was at the delta sonic in Webster to have a NYS inspection and received top notch service. Jason, Teddy and Mahki were most helpful in letting me know what needs to be done at certain mileage and didn’t force anything on me. Did inspection thoroughly and I will be back for more service. 

Sonya A 

on BBB

2 years ago

My go to for oil change, car wash. My favorite location. Customer service is beyond expectations. Friendly, professional, knowledgeable and proficient. Today I had CJ he’s doing amazing in his career. I hope to see him succeed as a young man. I also met his supervisor who was extremely supportive of his team succeeding and making sure they were delivering top notch service. I never felt like such a valued customer since the new world. They are the example of how people should be treated. Also they never once tried to up-sale... read more

Rashaundra H 

on BBB

2 years ago

Delta Sonic’s prices are continuously going up; however, the service is constantly going down. The staff usually appears to be more engaged with each other, then focusing on vehicles. Approximately the past month, both Delta Sonic locations in my neighborhood (Glenwood, IL and Tinley Park, IL) are closed but please believe that did stop Delta Sonic from charging their members. When I spoke with a Delta Sonic customer representative, the members are supposed to locate another Delta Sonic to utilize even if it is 15-20 miles o... read more

Donna P. 

on BBB

2 years ago

If zero stars was an option, I would give zero stars. I have a brand new 2022 ***with 3000 miles on my car. I bought the wash plan and used a few times. One time after washing my car I noticed 2 scratches. I took my car to the dealership hoping they were surface scratches that could be buffed out. I was told by the dealership it appears someone drying the car wearing a watch or metal of sort did the damage. The scratches were to the metal. I filed a claim with Delta Sonic off Rt 59 & North Aurora Rd in Naperville, Illinois a... read more

Allen W 

on BBB

3 years ago

I loved the idea of having a membership but once I took a reslly good look at my car, I have all thee scratches and dents. I want my car ti be nice but I can't even afford to fix everything. I don't know who can fix this but please I just want my scratches fixed. I'm just about ready to cancel my membership at this point 

Ricardo P. 

on BBB

3 years ago

They double charge and place hold for 8 day . Not happy . I called customer support. They claim no hold on my card to dispute payment.