Delta Sonic Car Wash

Helen K 

on BBB

2 years ago

Today I had a wonderful experience at Delta Sonic on Maple and Niagara Falls Blvd. This was due in a large part to Lewis at the car wash. He is very good at communicating. He gives eye contact and smiles. This is very welcoming! When I asked for the store manager, Daryn came over and I told him. He said he would relay the message. I also want to compliment his people skills. Andrew took extra care to make sure that my interior was cleaned properly. He was also very nice. It’s amazing how a smile and eye contact can change so... read more

Michael G 

on BBB

2 years ago

I went through wash yesterday. After the girl dried off the car, I opened my door to give her a tip and my mirror cover fell off into the girl’s hand. I filed an incident report and Delta Sonic denied my claim saying it was a pre existing issue because it was scratched and the video shows the car coming out of the wash with it intact. Never mind their own employee seen it fall off. Well, now it’s going to cost them because I’m going to hire a lawyer which in turn when it’s all said and done it’ll cost them way more than just... read more

anthony m 

on BBB

2 years ago

My Truck was destroyed paint finish from chemicals from wash stuck on paint and dried instantly from hot heat summer day and will need to be polished muilti correction delta claimed full responsibility to damages verbal and then when corporate seen my invoice for repair denied claim and service and sent me a letter to seek benefit from BBB and small claims for repair and damages spoken with Dillan at Naperville location spoke with Emily at corporate state truck will need to be polished and last spoke with Kayleen and said sh... read more

Charles C 

on BBB

2 years ago

After my recent oil change the oil temperature sensor sent a P0183 code. There was no lights on when I entered the car wash. All they said was that they don't cover sensors...which is a fancy way to say they aren't responsible. Bottom line: Go to a reputable company that stands behind their work. 

Geraldine G 

on BBB

2 years ago

Worst ever in Irondequoit..took my car in for interior basic cleaning within 10 minutes my car was ready..I was Shocked my console cupholder had water in both cupholders filled to top..my dashboard hadn't been touched..the floors had been hardly vacuum..The steering wheel still had the same dust..the seats hadn't been vacuum..I asked him was he new he said only 1 month...I immediately had to clean my own car...I vacuumed and wipe dashboard.. Very dissatisfied...I definitely don't Recommend anyone to go there..There was a you... read more

Risto D 

on BBB

2 years ago

Palatine il location Corporate please pay attention to whom you give management positions. We have been Delta Sonic clients for more than 13 plus years. The service we received from your Manager "Priscilla" was less than mediocre. We stopped by to get our car washed and all of a sudden the "manager" comes with an attitude saying we are not following company policies and that she will cancel our membership. We try having a conversation with her like civil people do and she wouldn't listen to a word we said. She just went insi... read more

Paul C 

on BBB

2 years ago

Customer service is beyond horrible. Went through the Walden/Union road car wash and it scratched both sides of my Black 2020 Silverado with 13,000 miles on it. I don't drive this vehicle in the winter to keep it from rusting and to keep it damage free. I just hand washed this vehicle a week earlier and there was no damage I filed a complaint with the Walden Wash and that is where the run around started. They took pictures on an i-pad, I had to fill out forms on the i-pad which I had to do 3 times due to it not going through... read more

Lou C 

on BBB

2 years ago

Highly professional service. Great employees…Very respectful and accommodating. People I received service from including, Seth, Carlos, River, Emma, Luke and J Vinny. These guys deserve an award of some kind. They all made me me feel special. I will definitely be back after this pampering. From the oil change to the detailing and car wash…all top notch personnel! 

Herman G 

on BBB

2 years ago

You'd think a company local to Upstate NY would treat Upstate NYers better. What a disgrace. Customer service on the phone is awful. They make it very difficult to cancel - and charge you for products you haven't used, and make it seem like a huge favor if they can squeeze out a refund (for a product you never used or purchased). This is a company that is raking in insane revenues each year, paying their employees minimums - and there's like two favorable reviews of customer service.