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Delano at Cypress Creek
- Apartments
- Wesley Chapel, FL
About this business
Live, work and play in the finest neighborhood in the New Tampa/ Wesley Chapel area. Living at Delano at Cypress Creek feels like a vacation. A host of superior amenities are available including a resort-style pool with tanning deck and spa,a cardio/strength fitness center with Fitness on Demand, lighted tennis courts, an outdoor kitchen and entertainment area, a putting/chipping green and a children's playground. We also have a fenced-in dog park. Our apartments offer premium features including exquisite light cherry wood c... read more
Location details
2440 Delano Pl, Wesley Chapel, FL, 33544, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Do favor to yourself Beware of these terrible apartments. The management is extremely disrespectful. In my 13 years of renting, I’ve never encountered such rude leasing office staff. I do NOT recommend living here. Recently, my lease switched to month-to-month. Despite having automatic payments set up, my rent wasn’t paid this month. When I checked, there were no payment options available, and the property manager was unresponsive. They demanded rent plus a $100 fine via money order but wouldn’t explain the auto-payment issu... read more
Business response:
We appreciate you taking the time to share your feedback with us. We are sorry to hear about your negative experience and will take your comments into consideration as we strive to improve our community.
Athena Worked a Miracle My family and I relocated back to Florida and were in need of a place to stay when the purchase of our home fell thru. After calling several places and not getting any help, we found Delano Apts. From the start, Athena in the office, was friendly, sweet, and accommodating with our situation! We moved with our kitties who were stressed out, which definitely added to the overall stress because getting them situated was our top priority. Athena is also an animal lover and saw how important getting us int... read more
Business response:
You rock! It's gratifying to hear that our team has shown immense support to you during the leasing process, especially Athena. We always aim to go above and beyond for our residents, and we're glad to hear that we met our goal. If there's anything you need as you get settled into your new home, please let us know. Thanks again, and welcome to Delano at Cypress Creek!
Disappointed I hate having to write this review since my time living there was actually pretty enjoyable.. but this complex unfortunately has some SERIOUS trust issues. Upon moving out I was charged $90 for carpet problems despite having a clear move out inspection AND also having my carpet professionally cleaned/spot cleaned right before move out. I called to have charges reversed and was told more or less that nothing could be done because they already took the money out (despite me offering to show video and photo evidenc... read more
Business response:
Hi, Mary. We are very sorry that your move out experience so negatively impacted your overall opinion of our team, and we want you to know that we do not take your feedback lightly. We are more than happy to detail the charge you were issued, and invite you to give us a call at (813) 973-7900 at your convenience. Thank you. - The Team at Delano at Cypress Creek
Dont judge a book by its cover This place looks nice but when you live here you will quickly see it’s a different story. It is clear by the way I have been treated they only care about the money. They constantly raise the rent which is hard when your pay isn’t going up but the bills are. IF YOU HAVE A COMPLAINT THEY WILL BRUSH IT OFF LIKE ITS NOTHING BECAUSE LIKE I SAID THEY DO NOT CARE.
Business response:
Thank you for your feedback, though we’re sorry to see you feel this way. We sincerely value all of our residents and strive to provide exceptional service, though we apologize if you feel you’ve received anything less than stellar service. We understand that our rates are a source of frustration for you and we certainly sympathize. However, we assure you our rates are accurately based on the current market in our area. If you have any questions or would like to follow-up with us, please don’t hesitate to call. Thank you.
Know before you rent The community is cheap compared to many others in the area. The office staff is hit or miss, some are nice some aren't as nice and they aren't necessarily fast in doing things. Took me over a week to be added onto a lease as I had to go through an application process just to get a key fob for the complex. They also refused to believe I had a parcel at the office, when I did, until my apartment mate went in. The management are also strict about adherence to the rules when asked about them by tenants direc... read more
Beware The community is cheap compared to many others in the area. The maintenance staff are prompt, if not always fast in their duties. It once took a repairman from 9 in the morning till 4:30 in the evening to get my A/C running. The management are strict about adherence to the rules when asked about them, but don't actively do anything if complaints are lodged about others. Such as neighbors being loud after 10PM(Which is supposed to be quiet hours). I highly recommend looking elsewhere if you wish to stay in Wesley Chape... read more
Renters Beware! This place has been a huge disappointment for me. Looking forward to leaving in December. The amenities we pay for are not properly taken care of. The pool is always dirty. It is a free for all at the pool on the weekends. The agents on the clock on the weekend keep the office blinds facing the pool closed turning a deaf ear to the craziness at the pool. I had to jump through SO MANY hoops to get in here, but lately it seems they are letting anyone in. More and more it has a dorm feel at Delano. I think they ... read more
Perfect Location for Everything I have been a resident at Delano at Cypress Creek for over two years since October 2013, and I have been happily living life here since then. As a retiree, I travel around the Tampa Bay area frequently and this is a great location for access to all the area freeways and allows me to be downtown quickly. The Wesley Chapel area offers lots to choose from in the way of shopping and dining options and there are more places being added monthly. I've lived in many apartments over the years in Atlant... read more
Feels like home I live at the apartment complex known as Delano at Cypress Creek and I love it here. It has felt like home since move in day. I live in a one bedroom and it has more than enough room, including plenty of storage space. The leasing office and staff are so friendly and helpful, whether I call them or go talk to them in person. They all knew me by name after only a couple visits. They always help with anything I need. The maintainence is extremely accommodating and helpful too; they always come same or next day ... read more
Frequently asked questions about Delano at Cypress Creek
How is Delano at Cypress Creek rated?
Delano at Cypress Creek has a 3.4 star rating with 131 reviews.
When is Delano at Cypress Creek open?
Delano at Cypress Creek is closed now. It will open tomorrow at 1:00 p.m.
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