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DecorPlanet.com
- Home Improvements
- New York, NY
About this business
DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. During our time in business, we have established favorable business relationships with many factories that meet the highest industry recognized standards at favorable and/or discounted prices. By continuously broadening the business scope and scale through rigorous efforts, we will continue to offer many more wholesale pri... read more
Location details
18 W 21st St, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I somehow ordered a ceiling mount shower head instead of a wall mount, so I called the day after I placed the order but it was too late to change it. I was told I would get the refund faster if I accepted the package and used their label to return it instead of refusing delivery. It cost me $16 to use their label, I didn't get a fast refund at all, it took around 6 weeks to get the refund, and I had to pay a 15% restocking fee, even though I ordered the wall mount to replace the ceiling mount. So all told it cost me $40 t... read more
DecorP boasts of their sale price while not having the product. I placed an order for a mirror in Aug. 2018. I got an email indicating that it would be delayed until Dec. 27. Now I have learned it will be 1/29,2019. How does a product made in America come from overseas? If they do not have a clear status of a product or have it in stock, it should not be a sale item. Or, at least they should disclose.a true date. They have my money tied up and I cannot finish my bathroom remodel. Don't order from this company.
TRULY AWFUL EXPERIENCE. I would strongly advise anyone considering shopping at Décor Planet to look elsewhere. They shipped the wrong tiles and refused to refund me the difference between the (less expensive) tiles I received and the ones I paid for. I have spoken with several salespeople and customer service representatives several times – each time they claim to forward my request to another person or department, and I never hear back any response until I reach out again. Given the number of times this has happened – vi... read more
I purchased a toilet from DecorPlanet via Amazon. I arrived in a thousand pieces (see attached). I sent them this picture and asked that they pay for shipping to return it. They never responded. Then I appealed to Amazon for a return. Then they called to offer a refund if I would drop appeal to Amazon. I said I would not until they refunded my money. Then they lied to Amazon on the appeal and I called them back and asked again for a refund. They refused--saying I had not dropped my appeal to Amazon. So I was left wi... read more
Frequently asked questions about DecorPlanet.com
How is DecorPlanet.com rated?
DecorPlanet.com has a 3 star rating with 123 reviews.
When is DecorPlanet.com open?
DecorPlanet.com is open now. It will close at 8:00 p.m.
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