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DARCARS Toyota Silver Spring Service Center
- Auto Repair
- Silver Spring, MD
About this business
DARCARS Automotive represents 40 franchises in 30 showrooms in MD, VA, FL, NJ, CT, & NY. We’re Open & ready to serve you, in store, online & at home.
Location details
12210 Cherry Hill Rd, Silver Spring, MD, 20904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Very misleading and dishonest dealer. The salesman was nice on the phone but the price shown is not the price the dealer is offering. The dealer has marked up the vehicle by $5000 over MSRP. All their vehicles listed on this page are actually $5000 more than what is shown. I feel they are just trying to get you to contact them.
Business response:
Hi Tony, We are sorry that you are disappointed but appreciate your feedback. We would appreciate if you would contact our customer care team by calling 800.327.2277 or customerrelations@darcars.com, to speak to us about your experience. We are committed to providing you with a great experience and hope you give us another chance in the future. Thank you.
Very misleading and dishonest dealer. The salesman was nice on the phone but the price shown is not the price the dealer is offering. The dealer has marked up the vehicle by $5000 over MSRP. All their vehicles listed on this page are actually $5000 more than what is shown. I feel they are just trying to get you to contact them.
Business response:
Hi Tony, We are sorry that you are disappointed but appreciate your feedback. We would appreciate if you would contact our customer care team by calling 800.327.2277 or customerrelations@darcars.com, to speak to us about your experience. We are committed to providing you with a great experience and hope you give us another chance in the future. Thank you.
After being approved on DARCARS website with a 750 credit score. I was told that my payment would be $475 a month on a vehicle of $15,000 plus tag/processing fee and taxes. That’s pure deceit and cheating. Bought somewhere else with a good interest rate and desirable payment.
Business response:
We are very disappointed to hear that you feel your sales experience did not meet your expectations. We will share your feedback with our management team. We're sorry to have lost your business. We can be reached at customerrelations@darcars.com or 800-327-2277 if you would like additional assistance. Thank you.
This dealer reached out to me to setup an appointment. When I got to my appointment I was told that the car was sold. No one called me to tell me. Instead I wasted my time to go to the dealer.
Business response:
Dear Jessica, Thank you for your feedback. We invite you to contact us at 800.327.2277 or customerrelations@darcars.com, so we may discuss your specific personal experience. Thank you.
Dealer is a SCAM. Price of truck was $39,880. I drove over a hour, test drove the truck and loved it. Went to sit down to do the paperwork, and the price of the truck suddenly was $40,880. The Salesman said that their "markup" on all their vehicles was $1000 and that they did not have to honor the online price. Then, I added some stock options to the brand new truck, and they tried to up-charge all the accessories. I printed an invoice from www.toyota.com of the same truck built, with the same accessories, and they refused t... read more
Business response:
Dear Tony, This review is very disappointing to read. We strive to deliver a transparent and seamless purchase experience, and it is never our intention to mislead our guests. We apologize for any miscommunication on our end and would appreciate the chance to speak with you to see if we can help clear things up. If you are interested in having that conversation, please reach out at your convenience at customerrelations@darcars.com or 1-800-327-2277.
They did an excellent job taking care of us.
Business response:
Thank you for the 5 stars, Laura!
Everything was great until we got to the financing aspect. The finance manager was unprofessional in that he lied when I asked how many times he was going to pull my credit and the impact this would have on my score (he claimed at first that my credit score would not go down but after some bit of arguing agreed that it would go down). When it cam time to sign the paperwork, he increased the price of the car by $3000 over what was initially agreed. After some back and forth, he relented and changed the contract to reflect the... read more
Business response:
Dear Eric, Our team is committed to offering friendly and professional service so I am surprised to see this feedback. I apologize if we left the wrong impression and I will address these concerns with my team as we are always looking to improve the customer experience. We can be reached at customerrelations@darcars.com or 800-327-2277 if you are open to discussing this further. Thank you.
Frequently asked questions about DARCARS Toyota Silver Spring Service Center
How is DARCARS Toyota Silver Spring Service Center rated?
DARCARS Toyota Silver Spring Service Center has a 3.7 star rating with 375 reviews.
When is DARCARS Toyota Silver Spring Service Center open?
DARCARS Toyota Silver Spring Service Center is closed now. It will open at 6:00 a.m.
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