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Daniels Energy
- Heating & Air Conditioning/HVAC
- Portland, CT
About this business
Through three generations of continuous family ownership, Daniels Energy has proven that hard work, dedication and innovative planning have always answered the needs of our customers. Beginning in the late 1920's with coal and range oil, Daniels has evolved into a complete full-service fuel supplier and a leader in the heating and air conditioning industry. Our company philosophy has always been to provide our customers with the best products available at competitive prices, supported by a well-trained technical staff. When ... read more
Location details
8 High St, Portland, CT, 06480, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everyone was kind, courteous and pleasant from beginning to end. Our system was installed on one of the hottest weeks and nobody complained. I bought all the guys Italian Ices and gave them cold bottled waters. They were very appreciative and gracious.They explained my system after install and showed how it works. A++++ Great Work!! Very Happy with the job well done.
Business response:
********* Thank you for sharing your experience with Daniels Energy. And a big Thank you from our team for the cool treats. It is so awesome that you can have such a trusting and positive feeling when having others provide service to your home. We appreciate your patronage and it was our pleasure to provide you with your Home Comfort and Energy needs.
Poor service and strange accounting practices . I called and left messages for their sales administrator requesting clarification of a bill . At the time of this writing (7 days) , I have yet received a return call. I wrote a letter listing my displeasure with the company’ s short comings. I included my phone number and encouraged a constructive dialogue. Silence persisted once again. We wanted to do business with a local family run business. We even payed more per gallon for oil. We discovered no benefit for using this comp... read more
Business response:
The review has some valid information. The Sales Administrator (me) has been sick most of the last week and as a result lost my voice for several days as well as time out of the office. I sincerely apologize for the delay in returning your call. I will contact you as soom as possible to discuss. Please have a copy of the contract you signed with us on hand when we speak. We as a practice do not discuss specific financial information in a public forum regarding a customers account.
Our fifteen year old ductless air conditioning/heating system failed during the summer heat of late July. We received several estimates and found Daniels to be competitive. Daniels replaced our old *******system with a ********** system. The work was promptly scheduled, the technicians showed up on time and ready to work. The work was efficiently and professionally completed and the new system works very well. We have been associated with Daniels since 2004 and we have always been satisfied with every aspect of their work sc... read more
Business response:
***** Thank you for both your patronage and for sharing your experience about our Daniels Team. It is very important to us to ensure that you are provided with the best installation experience, before, during and after. Nothing is better than a satisfied customer.
This past summer we decided to air conditioning our home. After several estimates, we chose Daniels Energy for the project because we’ve had a long-term relationship with Daniels and their professionalism. Ron Dionne, the Daniels salesperson, explained in detail the various options open to us in retrofitting our home. After selecting the appropriate configuration, we were contacted by Daniels with the start date. On that date Daniels employees arrived at the time specified. They were professional, efficient, and completed th... read more
Business response:
Thank you for this awesome review. It was our pleasure to install your new home comfort system. All our staff understand how important it is that our customers receive prompt and correct information and they respect your busy schedule and your home and it is our pleasure to service you and we truly appreciate your patronage.
In the midst of this summer's August heat wave, my aging AC decided to give up. As a long-time customer of Daniels Energy, they were my first and only call. Their response was quick and after considering my alternatives, I soon had a date for installation of a new *****AC System. The team of technicians who arrived were efficient, knowledgeable, and willing to take the time to answer my questions. The job area was cleaned-up and finished by the end of the day and I am a satisfied customer!
Business response:
Thank you so much for sharing your experience with Daniels Energy. We apprecaite your loyal patronage and for trusting us knowing we would provide you with prompt service, response and a new AC system to ensure your home comfort.
I have been doing business with Daniels for a number of years. This past year was time to update my heating system which was done in January switching from oil to propane. Sales showed pros and cons of both. I also have friends who suggested switching to propane and also are Daniels customers. In doing the switch the work crew were very conscientious of the house having heat. The whole job was completed over 2 days with minimal heat loss. The system worked well all winter. This spring I decided I needed to get a better way t... read more
We recently had a ductless central air system installed. The entire team was nothing but great. Our first contact was with Lori, the service coordinator, who arranged a visit from a sales person. The sales person, Brian, thoroughly explained all of our options, surveyed the locations for the units, and wrote up the contract. He made sure no question was left unanswered. Shortly after that Josh, John, and Angel, the installation crew showed up and began the job. They worked efficiently, and neatly, and before the day was done... read more
Business response:
Thank you. We are so happy that you had this favorable experience with us and for sharing this review. It was our pleasure to install your new comfort system. Our team takes great pride and care to ensure that your home is respected and that the system you installed provides you and your family the comfort level you expected.
We have been customers of Daniels Energy for a very long time. Recently, we purchased a new furnace and central air conditioner system replacing our 28 year old units. John Daniels, Sales Rep, came to our house, and discussed pricing on different furnaces and air conditioners. After my husband and I decided which models we felt would fit our needs best, Daniels handled all the paperwork and permits and made the procedure easy for us to proceed with installation. I did not obtain other quotes from other companies where I may ... read more
Business response:
Thank you for your generous review. The most important thing for any business is loyalty and you have expressed some great reasons to choose companies who will always be there for you. They may cost a litte more, but your loyalty merits the attention that you received from us. It is our pleasure to have you as a loyal and long time customer.
They don't comply with simple requests, and are rude and have even hung up when I have called to ask why they don't call before delivering in spite of my multiple requests that they inform me BEFORE delivery. I cannot wait to be done with them. I do not recommend this company at all.
Business response:
******* Upon review of your Propane Account with Daniels Propane, we have chosen not to respond and we make it a policy to not discuss your personal account specifics in a public forum. We will contact you privately to discuss this matter.
Frequently asked questions about Daniels Energy
How is Daniels Energy rated?
Daniels Energy has a 4.4 star rating with 151 reviews.
When is Daniels Energy open?
Daniels Energy is open now. It will close at 4:30 p.m.
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