Daniel H Cook Associates Inc

erik d. 

on Birdeye

5 months ago

I called 5 different times. Spoke to Christian three of those times and he was very evasive. Told me he would get back with me and never did. I was finally able to get a hold of him. He explained to me that All of my annuity fund was taken for their administrative costs. 😟😡 They left a ZERO balance in my account, evenn though Social Security wrote me that it was still there in my account with them.  

dorothy g. 

on Birdeye

a year ago

Absolute worst in customer service. Took my money, did not properly add dependents to my plan. No one picks up the phone, waited hours.  

Milly M. 

on Birdeye

3 years ago

I can newer get a rep on the phone re claim concerns. I get HUNG up on after waiting and waiting .  

Karen M. 

on Birdeye

3 years ago

Horrible customer service Not in their system after taking my money No one gets back to you Waiting on hold so long I deep cleaned my entire house 

Karen M. 

on Birdeye

3 years ago

Horrible After taking my first payment, I was not in their system and customer service was obtuse, lame and could not help me when I had THEIR INSURANCE CARD IN FRONT OF ME 🤦‍♀️ 

Irma R. 

on Birdeye

4 years ago

I can not get in touch with any representatives. All the option for precertification end up hanging up on me. My doctor can not get in touch with anybody and I pay more than a thousand dollars a month for this insurance. They have a HORRIBLE customer service! 

Susie S. 

on Birdeye

4 years ago

I had the pleasure of working with your representative, Eric Palacio, on 12/29/20. I want to pass along that I got excellent customer service from Eric -- he was kind, patient, and an excellent problem solver. Thank you for hiring employees like Eric! I appreciate it! — Susie, Chicago — a very satisfied customer  

Alberto S. 

on Birdeye

4 years ago

Daniel H Cook Associates Inc acts like a scam in which the cash in as much as they can and pay as little as they can get away with. I am paying $18,000 per year for me and my wife both of which are very healthy in our mid-fifties. But each time we need some health consultation or procedure we can count that the answer is no. For instance in the middle of the COVID-19 the State of New York has been recommending that we all do tele-health but Daniel Cook would reject any tele-health consultation which leaves you the altern... read more

jarah t. 

on Birdeye

5 years ago

I wrote about my experience when my son was extremely sick last week. As luck would have it, I have now caught his illness. It has not gotten any easier w/ this insurance, that I cancelled, we are thankfully starting w/ a new company on April 1. My newest experience is that my doctor added three more pills to my prescription, my husband went to the pharmacy to pick it up for me, b/c I was too sick to go. Upon arrival, he was informed the insurance company would not ok the pills til the following day bc the original presc... read more