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Dairy Queen
- Open
- Closes 6:00 p.m.
- Fast Food
- Grand Island, NE
About this business
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Location details
3660 W Capital Ave, Grand Island, NE, 68803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | Open now |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We were there and had an order of 8 items of which 1 was forgotten. We called as soon as we got home. We were told, we could have our name put down for a free medium blizzard but must be used within 30 days or would be put in the trash. I attempted to let them know this has become a norm at the location only to be told, "Well we are busy so remember that" and then hung up on!!! I was appalled and can't believe this location is okay with treatment of the customer. The customers are the only reason they have a business!!
Business response:
Hi Deny, we're sorry to hear about your experience. We appreciate your feedback and are always listening to our fans. We hope you give us another chance next time you're craving DQ food and treats. - DQ Fan Relations Team
Had the worst customer service ever from the lady named Della she was the manager on duty I asked her to double dip my cone she said they were not able to do that which I’ve never had a problem with before I asked her to remake my cone when I got to the window because the ice cream was falling off the cone and she was rude about it she also flipped me off in the drive-through in front of other cars all because I told her I was on the phone with corporate worst service ever will not go back
I ordered a birthday cake last Saturday to be ready tomorrow. Yesterday I decided I would like to pick it up today so I called yesterday to see if it was possible. They had no record of my order so I started the process over. Good thing I called. I said put balloons or something birthday on it. Use purple and green. I picked it up today and it's red, blue, green, yellow. No balloons or anything birthday except happy birthday. No purple anywhere on it. It's so ugly! They also forgot my $5.00 coupon last week so they did make ... read more
RecommendedThey are very friendly and have food and ice cream
Blizzard cup bled blue ink all over my hands and cloths.. Not happy
Great ice cream & service.
I literally just called and asked if I needed to pre order a treatzza pizza and they lady told me "no we have a bunch pre-made, just come on in". So I head over and they say you need to pre order we don't have any. How about you tell me the truth instead of making up a lie and wasting my time.
Normally people are super friendly when we come in to DQ. However the person who took our order rolled her eyes and was rude when we had a large order and mumbled when she talked to us. Disappointed with that part of our experience.
Frequently asked questions about Dairy Queen
How is Dairy Queen rated?
Dairy Queen has a 4.2 star rating with 803 reviews.
When is Dairy Queen open?
Dairy Queen is open now. It will close at 6:00 p.m.
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