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Dairy Queen

4.2
  • Open
  • Closes 6:00 p.m.
  • Fast Food
  • Grand Island, NE

About this business

Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain. 

Location details

3660 W Capital Ave, Grand Island, NE, 68803, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.Open now
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.2803 reviews
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Deny Cacy's profile image
Deny Cacy 
5 years ago

We were there and had an order of 8 items of which 1 was forgotten. We called as soon as we got home. We were told, we could have our name put down for a free medium blizzard but must be used within 30 days or would be put in the trash. I attempted to let them know this has become a norm at the location only to be told, "Well we are busy so remember that" and then hung up on!!! I was appalled and can't believe this location is okay with treatment of the customer. The customers are the only reason they have a business!! 

Business response:

Hi Deny, we're sorry to hear about your experience. We appreciate your feedback and are always listening to our fans. We hope you give us another chance next time you're craving DQ food and treats. - DQ Fan Relations Team 

Kahley Grier's profile image
Kahley Grier 
5 years ago

Had the worst customer service ever from the lady named Della she was the manager on duty I asked her to double dip my cone she said they were not able to do that which I’ve never had a problem with before I asked her to remake my cone when I got to the window because the ice cream was falling off the cone and she was rude about it she also flipped me off in the drive-through in front of other cars all because I told her I was on the phone with corporate worst service ever will not go back 

Stephanie Smith Placzek's profile image
Stephanie Smith Placzek 
5 years ago

I ordered a birthday cake last Saturday to be ready tomorrow. Yesterday I decided I would like to pick it up today so I called yesterday to see if it was possible. They had no record of my order so I started the process over. Good thing I called. I said put balloons or something birthday on it. Use purple and green. I picked it up today and it's red, blue, green, yellow. No balloons or anything birthday except happy birthday. No purple anywhere on it. It's so ugly! They also forgot my $5.00 coupon last week so they did make ... read more

Sherryl Kincheloe Noble's profile image
Sherryl Kincheloe Noble 
recommend  Recommended
5 years ago

They are very friendly and have food and ice cream 

Anthony Lee Massing's profile image
Anthony Lee Massing 
6 years ago

Blizzard cup bled blue ink all over my hands and cloths.. Not happy 

Ellen K. Lewis's profile image
Ellen K. Lewis 
6 years ago

Great ice cream & service. 

Danielle Williams's profile image
Danielle Williams 
6 years ago

I literally just called and asked if I needed to pre order a treatzza pizza and they lady told me "no we have a bunch pre-made, just come on in". So I head over and they say you need to pre order we don't have any. How about you tell me the truth instead of making up a lie and wasting my time. 

Mikayla Heckathorn's profile image
Mikayla Heckathorn 
7 years ago

Normally people are super friendly when we come in to DQ. However the person who took our order rolled her eyes and was rude when we had a large order and mumbled when she talked to us. Disappointed with that part of our experience. 

MiKayla Dey Stelk's profile image
MiKayla Dey Stelk 
7 years ago

Frequently asked questions about Dairy Queen

How is Dairy Queen rated?

Dairy Queen has a 4.2 star rating with 803 reviews. 

When is Dairy Queen open?

Dairy Queen is open now. It will close at 6:00 p.m.  

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