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Dacraft MFG Factory Direct
- Awnings
- Middletown, OH
About this business
Factory Direct manufacturing and installation of Patio Covers, Patio Enclosures, Awnings, Carports, Metal Roofing, Siding, Gutters, Windows, Shutters and Doors. Providing quality products and services since 1953.
Location details
727 Dayton-Oxford Rd, Middletown, OH, 45005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In June I contacted Dacraft to inquire about having a patio cover put over our deck and the overall communication in the beginning was okay. There were some delays due to scheduling issues, however they were resolved, and the materials were dropped off on July 23rd and the work was "finished" on July 24th. Here is where the issues begin. I am required to obtain a permit through my city, and it was supposed to be handled per the contract, but when the inspector came out on August 19th , I was informed the cover was not instal... read more
I added 300 square foot sunroom, to the back of my house. It took a little time, but I certainly love it and I am happy setting out in it watching my big screen TV and smaller TV, When I had an issue, the installers would come back and take care of my issues. I will recommend Dacraft to anyone, the owner, salesman, and installers would always answer my calls and not ignore me. Thank you Dacraft, I going to set out in my sunroom now.
Started sunroom project 09/2022: still not done 3/6/2023! Unorganized, don't provide plans for their installers, can deliver materials to complete the project and when they do, not right nor made for what they are doing (doors twice as thick as the walls built and look stupid). Patchy. Leaking gutter, too many gripes to list. Still waiting on replacement doors and addtl windows. This 4-day job is 6 months and running. Required half the money up from me. I know they try to protect themselves, but, who protects me? Who is my a... read more
Business response:
I can certainly apologize for the length of time this room enclosure is taking. There was a misunderstanding from the get-go between the salesperson who laid the room out, and the Homeowner. After the room was built, the Homeowner didn't like the layout and wanted to add two additional windows that had to be special ordered. We don't manufacture windows and we're at the mercy of the manufacturer, and can't possibly do anything until we receive them. We have been told that the windows should be in by the end of this week. If ... read more
True-Arch Radiused Patio Cover totally eliminates leaks. This is in their Brochure! I bought this with the understanding that it will not leak. Well it was installed in 2013, and I called them to let them know it leaked in 2013. They sent a repair man and he spent about 15 minutes applying some sealing in one place. Then left, I called several times after this with no reply. This True-Arch Radiused Patio Cover totally eliminates leaks has a 25 year warrenty, says on my contract. I have just called them again in May 2022. No ... read more
At 1st Dacraft seemed to be a good company. When I discovered the leaf guard had not been installed, that was the beginning of BAD service. The leaf guard was installed by 2 men that were not happy about having to fix this. They were rude & said it doesn't work anyways. The Biggest issue still remains a problem & the patio Cover was installed 2 years ago this fall. The cover began to leak right at the entrance to the house. What started as a drip continued to get worse. After several calls someone FINALLY came, looked at it ... read more
Business response:
The issue has been addressed and repaired. We believe the problem has been resolved, however, if the customer has any further issues or concerns, we encourage her to reach out to us. We are sorry her experience has been less than satisfactory. Like other similar companies, we've struggled with finding and retaining qualified labor during the past 2 unprecedented years.
POOR COMMUNICATION / poor quality - I had a personal connection and that is why I chose Dacraft. They were here timely and completed the work quickly. However, they threw their debris in my recycle can so I had to remove it all & place in regular can. There were small pieces of sharp metal scraps left around the porch in the yard. Dog stepped on one a had a minor cut on his paw. But the REAL problem was that there was a leak. They sent the man that did the roof and he did what he could, but still leaking. After reaching out ... read more
Business response:
in response to the customer's complaint i am sorry she is having the problem she is having but it has nothing to do with the cover we installed. it has everything to do with her roof that is leaking. the water is coming through her overhang not the patio cover. When she first purchased this home it had an existing patio cover that was leaking. We installed a new patio cover. She called saying the cover was leaking. We sent the original installer over to reseal the cover. He could not find where the cover was leaking but rese... read more
I had an awning installed by these scam artisits and after 4 months the awning caved in. When getting in touch with the company they simply say call your insurance company. This was installed incorrectly from the start. Even had another employee come out to give a quote under a different company name. Darrell started pointing out everything that was installed incorrectly. He then pulled out a Dacraft brochure and that is when he was made aware his company did the install. To this day nothing has been made right. Avoid this c... read more
Business response:
According to the National Weather Service, that area received the highest snowfall in an 8 year period. It snowed all day, then freezing rain, and then more snow. There were many patio covers, manufactured by various companies (some of which were 25 to 30 years old!) that failed i the aftermath of that storm. We do not warranty Acts of God, clearly stated on our warranty. Mr ** was advised to file an insurance claim. If he had insurance and had done so, his patio cover would have been replaced. Dacraft manufactures and sel... read more
They are crooks! When you need them for a repair they give you the run arounds! They so many lies that they told me, suck as well were busy with the tornado damage in Dayton. Well the problem with this statement is I had called them about the damage to my roof was a month before those tornados! They told me that they would be out next week from the first time I called them. There were more example's as well but I don't want to write a story!! Would NOT recommend DaCraft to Anyone!!
At first I gave them a good review and now I am beyond mad 10,000 dollars and have a awning that is leaking everywhere and the owner just keeps putting me off with promises that someone will be here 3 weeks later I've seen no one.This company needs to be put out of business or fined like no tomorrow to get their attention my next step will be the attorney general's office.
Frequently asked questions about Dacraft MFG Factory Direct
How is Dacraft MFG Factory Direct rated?
Dacraft MFG Factory Direct has a 3.2 star rating with 60 reviews.
When is Dacraft MFG Factory Direct open?
Dacraft MFG Factory Direct is closed now. It will open tomorrow at 9:00 a.m.
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