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Cutter Mitsubishi
- Car Dealers
- Aiea, HI
About this business
Cutter Mitsubishi is Hawaii's dealer for used cars and new Mitsubishi models like the Eclipse Cross, Lancer, Outlander PHEV, Mirage and the electric i-Miev. Come test drive new 2018 vehicles we have for sale, and find out more about lease and finance options and military discounts. Our Aiea location is easily accessible from anywhere in the Honolulu area including Pearlridge, Waipahu, Schofield, Mililani, Waikiki and Kapolei.
Location details
4906, 98-015 Kamehameha Hwy, Aiea, HI, 96701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I have been calling **** for 3 weeks. The man who answers the service line is extremely respectful. However, the person who is supposed to call me back never does. I've called the main line and was transferred to the finance department as well, still no call back. I have a transmission leak and Im wondering if I am still under warranty. Extremely frustrating. Spoke with Mrs. ************* and was able to resolve her concerns. I also sent her all her repair invoices and warranty details.
Business response:
Cutter Ford Mitsubishi contacted me to resolve this issue and we are moving forward.
I have been calling **** for 3 weeks. The man who answers the service line is extremely respectful. However, the person who is supposed to call me back never does. I've called the main line and was transferred to the finance department as well, still no call back. I have a transmission leak and Im wondering if I am still under warranty. Extremely frustrating.
Business response:
Spoke with Mrs. ************* and was able to resolve her concerns. I also sent her all her repair invoices and warranty details.
My complaint is with **** cutter service center. Every time I have taken my car to Cutter Ford *************** I end up returning the vehicle back immediately due to poor workmanship. Also, the lack of transparency and substandard communication between me and my service counselor have made each visit frustrating. I constantly feel like I am having to extract information rather than receiving clear updates. Additionally, my car has stayed in the shop longer than anticipated each time, only to come back with new issues. The la... read more
Business response:
<p>We apologize for your frustration, but we have certified technicians that take pride in their workmanship and depending on mileage, age of vehicle worked on it might be just be normal wear and tear. I will bring this matter to our Service Manager's attention and hopefully, do a better job in repairs to your vehicle.</p><p></p><p>Sincerely,</p>
Awesome experience with great communication and customer service. Highly recommend.
Business response:
****************** and thank you for the positive review. Here at Cutter Ford we strive for an excellent customer experience and we are glad you received that on your visit. Please contact us if you have any concerns or if you need any assitance with your vehicle. Once again thank you for choosing Cutter Ford to assit you for your automotive needs and thank you for the excellent review.
Awesome experience with great communication and customer service. Highly recommend.
Business response:
****************** and thank you for the positive review. Here at Cutter Ford we strive for an excellent customer experience and we are glad you received that on your visit. Please contact us if you have any concerns or if you need any assitance with your vehicle. Once again thank you for choosing Cutter Ford to assit you for your automotive needs and thank you for the excellent review.
11 minutes ago I bought a vehicle from this establishment back in early November 2020. They tacked on a huge dealership mark up since it was specialty vehicle. There were damages found during my inspection after purchasing the vehicle. It's been over 10 weeks from the time of purchase and the damages are not repaired. This dealership only cares about making a profit. Customer service is their least concern. I will be doing future services and purchases with either Windward Ford or Honolulu Ford. If there was a way to give ne... read more
Business response:
Aloha, the question really is when does a review turn into harassment? We have been reading Mr. Yoshidas reviews for a few months now as he continues to post on every platform that will allow him. Mr. Yoshida has agreed to receive a touch-up pen for the minor chips at the doors edge. He originally negotiated a $100 check because the work is minimal, and then wanted it done through our vendor, then changed to a paint pen because he didn't want a vendor to break the seal of the factory paint. He did try to add in an impression... read more
Purchased new F-250, but when picking up the truck for delivery 7 days after purchase the Salesman found bumper damage just prior to driving the new truck off the dealership lot. The dealership ordered a new bumper, but the replacement would take two days which required a loss of income for my self employed son. The dealership consumer relations representative was contacted, but refused to provide compensation for my son's loss of income for having to take two days off for the bumper replacement. This dealership had 7 days t... read more
Business response:
Cutter Ford did accommodate customer professionally. Damage to the bumper was noted at time of delivery and an appointment was set to repair. Customer did not want any down time, so Cutter Ford gave customer a rental during the repair period. This was to allow the minimum amount of down time for the customer. Customer wanted compensation which was not needed since repair was completed in a timely matter (less than 2 days). Customer wanted a trailer hitch connection but vehicle is already equipped. Customer already has vehicl... read more
Frequently asked questions about Cutter Mitsubishi
How is Cutter Mitsubishi rated?
Cutter Mitsubishi has a 4 star rating with 82 reviews.
When is Cutter Mitsubishi open?
Cutter Mitsubishi is closed now. It will open at 8:30 a.m.
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