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Custom Decorators Inc
- Home Decor
- Tigard, IL
About this business
Custom Decorators is the largest North American in-home design service provider. Located in the beautiful Pacific Northwest, our corporate office is home to a knowledgeable and friendly staff, supporting our designers, installers, and field marketing representatives. We continue to grow and are always looking for high-quality people to join our team.Visit us at http://www.customdecorators.com to find out more!
Location details
12006 SW Garden Pl, Tigard, IL, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 7:00 p.m. | |
| Sun | 6:00 a.m. to 7:00 p.m. |
We reached out to them through The Home Depot. The sales person completely misguided in order to win the sale. Before I placed the order, I was told if I order by end of October, I may get my blinds before Thanksgiving. As soon as order was signed, they said it will 4-6 weeks after the payment was made. I paid pronto. After payment I was told, it will take 4-6 weeks after installer takes the measurement. With no pro-active communication and delayed response to my half-a-dozen follow-up, it took them 2 weeks to schedule measu... read more
Business response:
Hello Devang, Thank you for giving us this opportunity to make things right. I have spoken to the Customer Service Manager regarding your order and they advised they have been in contact with you today and are working on a resolution. I sincerely apologize for the delay with your order. Due to the pandemic, the window covering industry has been experiencing longer than normal manufacturing times on select products. We will be in contact with you regarding a resolution shortly. Thank you again for reaching out and allowing us... read more
We placed a blind order in June, paid in full up front following measurements of our windows. Blinds delivered did not fit as they were not manufactured to the measurements taken by the professional installer. The blinds were to be re-manufactured and the original blinds which were still in the packing were left in our garage. Now in October, the blinds are still in our garage after repeated promises to deliver and install new blinds, we find out that this will not happen, and we have asked for a refund. Over 2 week after ou... read more
Business response:
Thank you for the opportunity to address your concerns. After reviewing your order, I do agree we fell short of our goal to provide World Class Service, and we apologize for the overall experience. Additionally, we are sorry for being unable to provide shutters for your home, and your refund has been processed.
Frequently asked questions about Custom Decorators Inc
How is Custom Decorators Inc rated?
Custom Decorators Inc has a 4.3 star rating with 22 reviews.
When is Custom Decorators Inc open?
Custom Decorators Inc is closed now. It will open at 6:00 a.m.
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