This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Cumberland Toyota
- Cookeville, TN
About this business
Specialties: Financing, Maintenance, New Car Dealers, Oil Changes, Oil Filters, Preventive Maintenance, Sedans, Showrooms, Sport Cars, SUVs, Trucks, Used Cars, Used Trucks, Used Vehicles, Vans
Location details
1540 Interstate Drive, Cookeville, TN, 38501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Horrible place to do business. Told me I could not buy a new car for MSRP unless I financed with them. They give you the run actlng like they have the vehicles available but they dont and have to locate them like other dealerships to try and steal business from other dealerships. You ask them for numbers out the door upfront but wont provide them and then ask you to pay a deposit upfront to secure a vehicle without even knowing the numbers or figures. When you call them out on it and tell them you arent interested in doing b... read more
Business response:
We sincerely regret to hear about your experience and appreciate you bringing your concerns to our attention. Providing excellent customer service is our priority, and we take all feedback seriously. We strive to be transparent in our sales process, including vehicle availability, pricing, and financing options. We apologize if there was any miscommunication regarding these matters. Additionally, we expect all interactions with our staff to remain professional and respectful, and we regret if you felt otherwise. We would als... read more
On our initial visit to Cumberland Toyota we met with a sales rep who was was very pleasant and seemingly very honest. He told us up front that the dealership will add $2000 on top of MSRP on any Highlander. Also told us up front that there would be an additional $2000 added if we paid cash. We didn’t like these additional costs but thought his honesty was refreshing for a dealership. Then the finance department took over and honesty left the building. I’ll start with the running board we asked for but did not come with the ... read more
Business response:
First, the name was originally spelled wrong on the paperwork, but that has been corrected through the county court clerk's office. Our apology. 2nd; the salesperson (Josh) did quote the running boards and got approval from the customer prior to them being installed. When calling other dealers for pricing, be specfic. On Hybrid models (as this one is) the install involves around 6 hours of labor. Also make sure they are not pricing the difference of factory installed (less expensive to get it factory installed), versus deale... read more
Friendly staff and very helpful in finding me a new vehicle.
Wonderful service today on both of our vehicles! Highly recommend!
Friendly knowledgeable staff at a fair price for repair and services.
Jenny is my primary contact in the service dept. She is awesome to work with. She makes the whole process easy and is always able to answer all my questions. She dies a great job!
Good service. Jenny in service department is a great ambassador for this business.
Always great to deal with, staff friendly and answers all my concerns.
Great Service here at Cumberland Toyota, helpful people in the service department, went above and beyond what we expected.
Frequently asked questions about Cumberland Toyota
How is Cumberland Toyota rated?
Cumberland Toyota has a 4.7 star rating with 2,500 reviews.
When is Cumberland Toyota open?
Cumberland Toyota is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com