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Crystal Practice Management
- Optometrists
- Austin, TX
About this business
Location details
11118 Conchos Trail, Austin, TX, 78726, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have worked with CrystalPM for almost 15 years at practices I have worked at and now my three clinic locations. They have helped tremendously over the years and are willing to make improvements based upon feedback provided. It takes time sometimes; however, challenges are often difficult to resolve. I appreciate their hard work and I can see they continually are making changes for the better. Thank you all!
I have been with Crystal for well over 12 yrs. I’ve never lost any data and have not been down for more than a few patients here and there (can count those on one hand). I had an issue today with our server computer and their support team was able to recommend a new computer (which I ran out to grab) and Kraig and Keith had me back up and running with a few hours of time. Exceptional service that deserves well more than 5 stars.
The records portion is good. However customer support needs a significant improvement. It can takes hours or days to get someone on the phone. I often have to send repeated emails to get answers to questions.
Very happy with CrystalPM!! Never had a problem with customer support and Dion is a pleasure to work with.
I have worked on multiple EHR systems. Crystal is straightforward and if I have any questions customer service/IT have responded within a very reasonable time. Dion is AMAZING! I’ve used them for 3 years and never felt neglected or rushed through training or any questions I’ve had. Oh! And Kraig is awesome at helping with Macs and Crystal!!
Frequently asked questions about Crystal Practice Management
How is Crystal Practice Management rated?
Crystal Practice Management has a 3.5 star rating with 20 reviews.
When is Crystal Practice Management open?
Crystal Practice Management is open now. It will close at 6:00 p.m.
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