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Crunch Fitness - Scotts Addition

4.3

About this business

The Crunch gym in Richmond's Scott's Addition, VA fuses fitness and fun with certified personal trainers, group fitness classes, a "no judgments" philosophy, and gym memberships starting at $9.99 a mo Come check us out today and see how we keep it So Fresh & So Clean! 

Location details

3600 W Broad St, Richmond, VA, 23230, United States

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WeekdayScheduleStatus
Mon5:00 a.m. to 11:00 p.m.
Tue5:00 a.m. to 11:00 p.m.
Wed5:00 a.m. to 11:00 p.m.
Thu5:00 a.m. to 11:00 p.m.
Fri5:00 a.m. to 11:00 p.m.
Sat6:00 a.m. to 8:00 p.m.
Sun6:00 a.m. to 8:00 p.m.
4.3880 reviews
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Justin Herrington's profile image
Justin Herrington 
2 years ago

Do not go here. Tracy Critelli is a money hungry individual that cares about nothing but scamming you into hacky training classes that they will continue to charge you for, OUTSIDE OF YOUR CONTRACT, and refuse to refund. Tracy Critelli I want my money back. STOP TAKING ADVANTAGE OF PEOPLE 

Laura Gilbert's profile image
Laura Gilbert 
2 years ago

They will steal your money...Signed up for what I was told was a month-to-month personal training program but they signed me up for a year and the fitness director, Allison Sweet, refused to cancel it. I had to sign and initial on their digital signature pad for the first month's payment, but the screen display was conveniently "not working" so I couldn't see anything. Not once did the salesperson mention a contract, cancellation policy, that I would be automatically charged … See more 

Holly Garland's profile image
Holly Garland 
recommend  Recommended
3 years ago

Arguably my favorite Crunch in the area.Convenient location. Friendly desk help when I need it. *** The ONLY Crunch I’ve been in lately where someone/staff is actively cleaning during operating hours!! Never have issues finding paper towels/cleaner either.  

Ben Nelson's profile image
Ben Nelson 
recommend  Recommended
3 years ago

with the music selection you’d think you are at a coffee shop. Taylor swift & Dan + Shay are a frequent on the list. Nice gym but someone has to figure out the aux for those who forget headphones or do PT & can’t use them. if I was walkiing into the gym for the first time analyzing the feel this music would be an instant no go. please stop putting us to sleep with kids bop, thank you 

Travis Harger's profile image
Travis Harger 
4 years ago
Raymond Talbott's profile image
Raymond Talbott 
4 years ago

When you empower employees to make decisions and then do not as a manager follow through with them. You might have a poor management structure in place. Be careful and READ all the fine print before you sign up for anything with Crunch Fitness.... There might be a mild bit of FRAUD going on...... 

Valerie Clem-Brown's profile image
Valerie Clem-Brown 
4 years ago

This place is terrible. The staff are rude and generally unhelpful. People don’t clean up after themselves or wipe down equipment. I moved out of the area and just like other people have said, I provided them with everything they requested and they still continued to bill me despite the cancellation clause in my contract. 

Chuckie Gilco's profile image
Chuckie Gilco 
recommend  Recommended
4 years ago

Spotless gym with tons of equipment 

Alyssa Bouchard's profile image
Alyssa Bouchard 
4 years ago

I was a Crunch Scott's Addition customer and personal training client for 2 years and enjoyed my experience until I moved to a different state and needed to cancel my personal training contract. I corresponded with Crunch fitness staff for nearly a month, jumping through hoops to provide them the documentation they needed. I received several delayed replies from staff which further extended the process of canceling. At the end of it all, I was advised I would be charged through the end of my personal training contract regard... read more

Business response:

Hello Alyssa. We're sorry to hear about your frustrations. We enjoyed having you as a member and we are sorry that this is your final experience with us. Our personal training cancellation policy is 30 days notice from when we receive the USPS notification. With that letter you were able to cancel early and didn't end up getting charged through the whole contract. We wish you the best in your future endeavors. 

Frequently asked questions about Crunch Fitness - Scotts Addition

How is Crunch Fitness - Scotts Addition rated?

Crunch Fitness - Scotts Addition has a 4.3 star rating with 880 reviews. 

When is Crunch Fitness - Scotts Addition open?

Crunch Fitness - Scotts Addition is closed now. It will open tomorrow at 5:00 a.m. 

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