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Cruise America
- RV Dealers
- Mesa, AZ
About this business
Cruise America Headquarters, Mesa, AZ The employee owned, Mesa, AZ. based company, founded by Florida native Robert Smalley Sr. in 1972, ranks as the nation's largest RV rental firm with 129 locations
Location details
11 W Hampton Ave, Mesa, AZ, 85210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 1:30 p.m. | |
| Sun | Closed |
This is a SCAM. We rented an RV for dirt cheap prices only to know that there are a lot of additional charges they levy once you return the RV. 1. The generator Charges are per hour basis. 2. If you decide to return the RV at a different facility they charge you upto $650 3. The discounts are not applicable if you are not able to return the RV on time 4. The traveller's assistance is useless. Also there is noone to give you a breakup for the charges incured
Business response:
We are very sorry to hear that you were not satisfied with your rental. Regarding the charge for the generator, this is something that we are open about; our reservations department advises of this in the confirmation email when the reservation is booked, on our website, and on the contract you receive at the time of pickup. Also, if the motorhome is returned to a location other than the one that was arranged when the reservation is made then we do charge a fee that can vary, this would cover the cost to return the vehicle b... read more
Don't rent an RV from Cruise America, last week they rented me and my husband an unsafe RV that broke down and left us stranded on our honeymoon. Their customer service is unresponsive and we are out a lot of money, they have not yet responded to our request for a refund.
Business response:
*********, we are sorry to hear that your experience was anything less than perfect. If you have not written to our customer relations department I would recommend sending an email to ******************** for further assistance. If you have already reached out to our customer relations department then you should have received an automatic reply that provides a time frame on when you can expect a response. The only reason that this occurs is because we always assist each customer in the order that the claim is received and ma... read more
We just returned our RV rental to the Goodyear, AZ location. I’m reaching out to customer relations due to the condition of the unit and confrontational non-existent customer services received at the Goodyear location at return. When I went to pick up the RV from Goodyear on Thursday, I asked if they had bike racks for rent and the guy helping me (Joey?) said yes, a ONE TIME $25 fee. After going over the mechanics of the unit he said I was good to go, but we didn’t install the bike rack yet. I asked about it again and he sai... read more
Business response:
*******, we are terribly contrite that this occurred. We will ensure that the proper action is taken to ensure that we are providing an immaculate motorhome as well as the customer service that we are known for. I see that you have worked with our customer relations department regarding this matter, if you feel this case has not been resolved please reach out to us at ***********************************for further assistance.
We traveled across country with my husband my 2 babies (2 mo old and a 2 yo), and my nephew and parents. First night we thought mosquitos were coming in from somewhere because my husband and I had hives everywhere. We had only stopped at a trucks rest area and we didn’t not got out of the RV so that was already “weird”Second night my 2 yo, 2 MONTH OLD and my parents had hives and we thought we were having an allergic reaction to something. 3 night my husband and I were worst When we woke up. Hives EVERYWHERE. My husband had ... read more
Business response:
*******, we are terribly sorry to hear about this experience, but we have already reached out to you in private in an effort to resolve these matters. Should the Better Business Bureau request it, we would be more than happy to send transcripts of all our interactions in an effort to prove that we have tried take measures to resolve this concern. We are terribly sorry that we could not reach an amicable resolution, but wish you the best. Should you ever wish to continue the discussion again, please feel free to reach out to ... read more
Horrible co. Was broken down for 7hrs on the hwy with my kids with no help from reserve america! In fact 2 times i called operators were bery rude unprofessional and hung up on me! Please dont waste your time or money on the co.
Business response:
Mr. ******, we are incredibly sorry to hear of this occurrence. Certainly this is not standard practice for our company in Mechanical Breakdown Scenarios. We would love nothing more than to have the opportunity to discuss this with you further, and hopefully rectify the situation. If you would, please reach us at cr@cruiseamerica.com so we can correspond properly. Kindest regards, Cruise America Customer Relations
We have rented twice from Cruise America, the second time because another rental fell through. Both times the vehicles had numerous defects, but the second time it had serious mechanical defects. We spent two nights at two different mechanics and had to shorten our trip. From this we discovered that Cruise America apparently doesn't require it's locations to be able to perform even basic maintenance, like checking and filling coolant--one of their places directed me to go to an auto parts store because they didn't stock that... read more
Business response:
**** *******, certainly we require strict maintenance protocols of our locations. We are terribly sorry to hear that this happened to you, it is by far an abnormality and we would be more than happy to look into the locations that you rented from to ensure that proper maintenance is being performed. We would love the opportunity to discuss this with you further in the attempt to rectify the situations you experienced. To do so we would like to be able to properly correspond. Would you mind reaching out to us at cr@cruiseamer... read more
DO NOT use Cruise America. There are many hidden costs, and no customer service. The RV we rented was filthy at pick up. I had to scrub everything myself. It pulled SEVERELY to the right when driving. When calling the 800 number for service, they never have any technicians available to come out. This place is a joke.
Business response:
******, we penitent to hear about this experience. We require each location to maintain strict cleaning and maintenance protocols, if this is not happening we would love to discuss this further in order to rectify the problem. As for hidden charges, we display all charges for reach rental on the contract and our website. If you feel you were wrongfully charged for something we would also be more than happy to address this. So that we can correspond easier would you mind reaching out to us at cr@cruiseamerica.com? Kindest reg... read more
I wish I had checked the BBB rating before renting an RV from Cruise America. My husband and I were very disappointed by the poor customer service exhibited by the Cruise America Everett location and corporate office in Arizona. Beware that all RVs at Everett location are "winterized" during this time of year. This means you can't use the shower, toilet or sink! Unfortunately, we did not learn this until the day we went to pick up the RV we had reserved for 24 days. Shannon (Everett rep) stated we could "de-winterize" but pr... read more
Business response:
Mr. and Mrs. *****, we are terribly penitent to read about this experience. We are aware of our rating and as such have recently launched a new department within the company. With the addition of our Customer Care department we now actively monitor our online reputation in order to try and rectify any negative experiences. We sincerely would love another opportunity to make up for the inconveniences listed above. So that we may more properly correspond, would you mind reaching out to us at cr@cruiseamerica.com? Kindest regar... read more
Rented and RV for a weekend Anniversary get away. First time rental. The RV was clean overall and we would probably rent again BUT not without thoroughly checking it out before leaving the rental lot. We were given a walk around to show us how everything worked. We were told to return it with the valves open and the cap off to show that the tanks for waster water were empty. Just assumed this meant they were empty. Upon our arrival at the campground late that first evening I stepped into the wet bath and couldn't get the sho... read more
Business response:
***** *****, we are extremely penitent to know this happened. We have recently reformed out Customer Relations department and have transitioned to National Customer Care. We will have a representative look through our records to see if you were ever contacted, if not and you would like to expedite the process, please feel free to contact us at cr@cruiseamerica.com so that we can continue this discussion. Kindest regards, Cruise America Customer Relations
Frequently asked questions about Cruise America
How is Cruise America rated?
Cruise America has a 1.8 star rating with 18 reviews.
When is Cruise America open?
Cruise America is open now. It will close at 4:00 p.m.
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