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Crown Pointe Apartments
- Residential Leasing
- Holland, MI
About this business
Crown Pointe Apartments is conveniently located in Holland, MI - the famous Tulip City! We have a variety of one and two bedroom apartments with private patio/balconies, large closets, and much more! Residents at Crown Pointe can enjoy a variety of community amenities including a BBQ area, playground, business center, on-site management, and more. Reach out to our knowledgeable staff today to schedule a tour or to learn more about our welcoming community.
Location details
1180 Matt Urban Dr, Ste A, Holland, MI, 49423, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The women who runs the show let her son in the with a glass bottle after the pool was shut down for 2 weeks she does not live here and neither does her son she is abusing her job status for friends and family. Also the old pool boy use to be able to stay after hours with his friends. They have to like you in order to have these perks within feeling uncomfortable read the reviews it says it all.
Business response:
As soon as we were notified of the glass bottle by the pool the person was asked to remove it and they did. The situation with the previous pool attendant was addressed and we mutually agreed he wasnt the right fit for the position. Thank you for your concerns.
Where to begin? First off, don't bother moving in unless you can schedule a tour, it looks like something out of a 1980's horror movie. The place hasn't been updated, not even the ** door handles that are in every room. Then they don't even clean it for you before you move in, ranging from the air filter to the top of appliances. Secondly, I cannot even begin to describe the amount of police activity that happens at this property, DAILY. You will literally see a cop almost every other day, make sure to make friends with them... read more
Business response:
Hi ****, we regret seeing your review and are sorry to hear our community didn't meet your expectations. I was notified that the community and regional manager did approve for you to break your lease early due to your concerns as a courtesy, but the offer was declined. We hope you find a community in ********** that better suits your needs. We wish you luck in the future!
I have been here for 5 years....each year it gets worse.....work orders not complete or half a** done...Amenities what a joke.....pool this year not opened til after the 4th of July.....last year vandalism to pool bathroom and grill...grill to date still not functional. Promises of security cameras being install and vandalism still not installed or addressed ************* doing less and less.....weeds overgrowth and pond a mess. Owners that live in ******** I'm sure have no clue .I have pics and have had issues since moving ... read more
Business response:
****, thank you so much for reaching out. We strive to provide excellent care to our residents and community and were sorry to hear that you have been disappointed with us. We are happy to report that all community issues mentioned in your complaint are being resolved. Our community grounds are given attention every morning and we have been working with contractors on tree removal. All apartment homes are treated for general pest control every **********************************************************************************... read more
Maintenance and management went against **** laws and continued to enter in my apartment without my permission. I will be following up with this. I dont feel comfortable at my own home where I pay rent.
Horrible communication amongst staff and management at Mission Hill apartments in *** **. I don't feel safe in this community or trust the honesty of the leasing agents/management. I have tried numerous times to have fees corrected and I just get the run around and have been hung up on by staff several times trying to resolve these issues. I was also falsely accused of verbal abuse as a means for them to terminate a call when I disagreed with what I was being told. I cannot express enough the regret I have signing a lease he... read more
Business response:
The Property Manager reached out to ****************** explaining what had happened and ****************** signed the corrected paperwork and reversed the *** fee and the late fee that was charged to his account. He left the property managers office happy with the outcome. All issues have been resolved.
I have had multiple work orders closed when they are not completed, the place was filthy when we moved in and I would have a full cannister every time I for weeks. I purchased a carpet cleaner and it took 4 rounds (every other day) through the apartment before the large chunks of dirt stopped cleaning. I was told there was no pet with the previous tenant but I was finding dog fur everywhere. My closet and blinds reak of body odor. My kitchen sink is geld up with duct tape and has a leak, but maintenance said there wasn't whe... read more
They took my money. Now I'm nervous they may try to keep my deposit. I don't trust this situation. Because of the application fee, I asked before I applied if a bankruptcy was going to be an issue. They said that a bankruptcy would not automatically disqualify you if you were released from the bankruptcy, which I am. Then after I apply they tell me that I am being denied because of my bankruptcy.They told me to apply knowing they were going to deny my application in order to charge me a 35 dollar application fee... They are ... read more
Business response:
Dear ******, thank you for your valued input- we genuinely appreciate you taking the time to let us know about your pre-leasing experience. We want to extend our most sincere apologies if you feel that you were wrongly misjudged or treated unfavorably. I can assure you that is not our intention. It is our policy to deny applicants with a credit report indicating they have had a closed bankruptcy less than two years prior to their application. At the time of our initial conversation, we were unaware of the recency of the bank... read more
I still have the on going meth lab on the other side of my interior wall as mentioned in my previous review in addition to the dead squirrels in the ceiling.The 2 "annual maintenance" visits that they've done is supposed to consist of changing the smoke alarm batteries, the furnace filter, and cleaning the bathroom exhaust fan. The smoke alarm batteries have never been changed nor was the bathroom exhaust fan cleaned.I have pictures of the fan that I cleaned myself and it was so dirty that I couldn't find the exhaust pipe an... read more
Business response:
Our Management Team has inspected the apartment and has found no evidence of drug-related activity in this building or at this property. All Maintenance Requests have been completed.
This company or at least the apartment complex i live in (************* Apts) in **** is full of broken promises and lies. From day 1 they used covid 19 mandates to take advantage of me and my family by not letting us come look at the apt we were wanting. Due to possible spreading of the Corona virus. They only could offer a virtual tour. Which wasn't our actual unit. Trusting them we moved forward and paid houndreds of dolllars for non refundable application fees. They informed us that the unit wouldn't be ready for another... read more
Frequently asked questions about Crown Pointe Apartments
How is Crown Pointe Apartments rated?
Crown Pointe Apartments has a 3.3 star rating with 258 reviews.
When is Crown Pointe Apartments open?
Crown Pointe Apartments is closed now. It will open tomorrow at 8:00 a.m.
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