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Crown Pointe Apartments
- Residential Leasing
- Holland, MI
About this business
Crown Pointe Apartments is conveniently located in Holland, MI - the famous Tulip City! We have a variety of one and two bedroom apartments with private patio/balconies, large closets, and much more! Residents at Crown Pointe can enjoy a variety of community amenities including a BBQ area, playground, business center, on-site management, and more. Reach out to our knowledgeable staff today to schedule a tour or to learn more about our welcoming community.
Location details
1180 Matt Urban Dr, Ste A, Holland, MI, 49423, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Management office will lie. They won't return calls. Do not lease there
I honestly wish at this point I had the money to end my lease. Management office is rude (T@bith@) Ill use symbols to make sure your name is out there girl ;). Called about neighbors harassing us last week. Now this week the office is harassing us and lying to us. Sent an email upon moving in about issues that needed fixed and did they ever fix them? No, of course not. We were also lied to about our unit. I specifically stated I didnt care about having laundry in my unit my biggest concern was having central ** I asked 6 or ... read more
Business response:
Hello ******* and thank you for sharing your experience in our community. Were so sorry to hear that our standard for resident care has not matched your expectations. We take your concerns seriously and do our best to resolve the appliance issues in your home. We are required by law to complete work orders as they come in. We apologize if this results in work orders not being completed as desired. If you have other concerns, please email us directly at *************************************************************** and we ca... read more
The leasing manager is very rude I explained to her I lost my sister and not one time was compassion shown she brushed me offif you call corporate it runs back to her there is no maintenance on site. The building is becoming infested with roaches and she does nothing a bout it.this is so horrible its a shooting and cars stay flying in the complexwe pay rent to also stay safe something needs to be done I have been an awesome tenant and been in paddock village since 2019
Business response:
We apologize for any delays experienced with our **************** as we've been short-staffed. Pest Control completed treatment on 9/15/22. The Operations Team is working with local authorities on issues related to incidences on site. Please email us at ****************************************************** and we will connect you with our Regional Team.
Firstly never live here if you have children and I mean that especially if you have multiple children there are lots of bitter tenants in the buildings, management is seriously only out to charge extra fees for nothing I was wrongfully evicted out of this complex with help of residents who were family and friends with property management and claims to be due to the noise which was full of c*** so they then added smells of drugs to the list I was 6 months pregnant at the time so that was complete bs as well and I have blood t... read more
3 weeks ago our a/c broke over the weekend a maintenance person who is not certified in hvac,plumbing, or electrical brought a a/c unit that required our patio door to be open and duct taped with plywood to bring in air, we live on the 2nd floor and it was 106 real feel that weekend. I demanded Monday that they have someone who is certified come out, they caught and attitude with me and said I could leave and opened the door to ****** me out, even though my voice was calm for someone with heat exhaustion, they lied and said ... read more
Business response:
Work orders were received on 8/14, with the A/C being a priority. The A/C condenser and A coil were replaced. Work orders are completed in the order they are received and by priority. Maintenance tried on two different occasions to complete work orders, but were denied entry because the resident had *****. As of 9/16, all work orders have been completed.
Management - AWFUL ****************** eh, ok!Communication - DOESNT EXIST - Only if they are benefiting from it! Turn around time on service request - Ill probably be dead first!Neighbors - dont try, everyones miserable and probably because of the management!Organization - NONE Regional Manager - Nice try bud! I can tell you dont give a ****!
For 4 years I had mice come in from my closet and the space behind my dishwasher that hasnt worked after countless maintenance requests. By the way it still doesnt work, in march the last business man that saw it said it cant be fixed. The only way to resolve it is to get a water vacuum, or dont use it. So I didnt use it, the rental office is SOO UNPROFESSIONAL. I tried to call them to tell them I wanted to renew my lease, but since I got no response from them, I decided to look somewhere else. When I found somewhere else, I... read more
Business response:
Hello **** and thank you for sharing your experience in our community. We're sorry to hear of the issues in your home and can assure you that we have taken all of the proper steps to correct them. We have sent all of the requested paperwork and will continue to provide any assistance you need. We appreciate your patience and if you would like to address anything further, please email us at ****************************************************************
Ive been living here since high school (7years ago) and decided to stay in the area when I moved out of family home. Ive always loved it here, moving into my own apartment has been great. But Ive called the office to fix my air conditioning and in the winter my heating is also not working. Theyve been here at least 3-4 times this summer to fix my cooling system. Ive been without air conditioning for 3 days now and its ***** degrees. Ive been in an apartment that shows 85 degrees in my apartment when I have it set to 70 degre... read more
Business response:
Our service tech was by there yesterday and said all was good, but service manager is going by today after lunch to confirm and will back to you then. There was a call to our on-call service line but there was not a message with any details of who it was/issues/ect and the call was registered as spam. We do ask all residents to leave a detailed message if it is an emergency and we are unable to answer at time call comes in, but someone will respond asap. We will make sure our team returns those calls regardless to avoid this... read more
I would give this zero stars if I could. Lets start at customer service: horrible! The employees are rude, they interpret, and often have attitude. The manager is never available and if you ask to speak to one, they place you on hold and never return to the call. Ive been disconnected on many times after waiting 10-20-30 minutes Secondly, false advertisement. This company is out to collect fees and nothing else. There is no help available for those denied based upon requirements that are not mentioned on the website or appli... read more
Business response:
********, we are truly saddened that your pre-leasing experience was not as great as we would have liked. Unfortunately, our application criteria states that all fees and deposits paid to process your application and hold an apartment are non-refundable if the application is canceled or denied. Don't hesitate to reach out with additional questions or concerns; you can email us directly to ***************************************************************** Thank you for your feedback.
Frequently asked questions about Crown Pointe Apartments
How is Crown Pointe Apartments rated?
Crown Pointe Apartments has a 3.3 star rating with 258 reviews.
When is Crown Pointe Apartments open?
Crown Pointe Apartments is closed now. It will open tomorrow at 8:00 a.m.
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