CrossCountry Mortgage, LLC

John M. 

on BBB

2 years ago

We sold our house in Oct.2022. CrossCountry held $8500 more than the amount in the purchase agreement with the buyer. I did not receive the money until Jan. 20.They held that money since the the closing date of Oct 3 and after the work agreed upon was complete in mid Oct.When I called to talk with an agent of the company, they never returned my calls. I just wanted to know what the hold- up was about. The check we received was for $8350. $150 was for a final inspection.I don't know why we were charged when that should have b... read more

John C 

on BBB

2 years ago

Tried to refinance my home through these guys back when interest rates where low appraisal on my house came back way low for the cash out refinance I was trying for was still going to refinance with them for the amount the low appraisal would have Allowed me to borrow in equity was working with a guy by the name of Ryan Anderson who once this happened I sent multiple messages too saying let’s just refinance for the amount I could qualify for with the low appraisal as I’d already spent 900 dollars for the appraisal he complet... read more

Affluencia M 

on BBB

2 years ago

This is a great company, they deserve a legitimate 10 star rating. 

Jessica B 

on BBB

2 years ago

First if I could put a negative 10 I would. I worked with Justin haven we followed every email to the “T” seems to be the only way to communicate this Justin man hire out people to work on our place and he will not pay him money promised because he doesn’t know how to work a deal we spent money we didn’t have and could have been in a better place financially I have every single email from this guy we responded quickly ohh also we have a pool professional installed and every inspector seen it right at the end he sends me. Ema... read more

Ashleigh A 

on BBB

2 years ago

A+ professionalism. I am very impressed with this mortgage facility and I believe they deserve a 10 ? star rating. Thank you so much! 

Ashley K 

on BBB

2 years ago

I filled out a form for info about Cross Country Mortgage. I received a call advising of services offered. I decided not to move forward with their products and requested to be placed on their "do not call list". The company calls every day from a different number. Each time I answer the call and ask not to be called any more. I also block the number. They keep calling daily from a different number, in violation of my my multiple requests. I want this company to delete and destroy my contact info and not share it with anyone... read more

Philip S. 

on BBB

2 years ago

LET ME START BY SAYING IF I COILD GIVE NEGATIVE STARS, I WOULD. I have had the absolute worst experience I have ever even heard of with Crosscountry. 0 customer service what so ever. I have never been lied to so many times in my life. All I want is help getting my check and it seems they don't care about anything other than my mortgage payment every month. I'm disgusted. Lost my roof in the hurricane, they have held my check to be endorsed for the last 2 weeks. I call, they tell me it will be sent out tomorrow. Tomorrow come... read more

DELTA M 

on BBB

2 years ago

took money out of my account that they were not supposed to and I have to wait 30 days to get it back... this is bs.. this is xmas money.. not everyone just has an extra grand hanging out in their bank account to use at your disposal... thanks for ruining my xmas 

Neal Y 

on BBB

2 years ago

Worst Customer Service in the Mortgage Industry. Spoke with a Viloleta. Did not have any compassion for service or resolving my complaint. All I wanted was to make a payment because it would not allow for me to do it online. But yet because of their online issue, she wanted to charge me a fee of $11.50 to process a payment because of their inept of their website. Why should I have to pay for their issue? Also, had a recording of a customer service rep last month mention to me that I was now allowed to speak on my partners/fi... read more